Mackenzie M. Green
Charlotte
Summary
Skilled professional with experience in research, education, customer service and forensic analysis. Highly detail-oriented individual with exceptional interpersonal, problem-solving and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cash Recovery Analyst
IBM
10.2022 - Current
- Conduct causal analysis to accurately resolve payment and account issues through analysis of client account cash flow and multi-system processing procedures.
- Maximize client satisfaction levels by addressing payment inquiry and cash recovery concerns promptly, providing clear explanations regarding vendor accounts' status during the recovery phase.
- Ensure timely resolution of escalated accounts payable issues and rapid recovery of funds due to PepsiCo., enhancing recovery rates utilizing industry best practices.
- Develop comprehensive reports to track progress, identify challenges, and provide actionable insights for management review.
- Conduct weekly sweeps and analysis for timely deductions of APEX Analytics claim items.
- Utilize SAP ECC, S4/HANA, Excel, Microsoft Word, Outlook and Teams, SharePoint, Zoom, and Cisco to facilitate speedy escalation resolution and account settlement with vendors and other PepsiCo teams.
Health Insurance Verification Process Delivery Team Lead
IBM
09.2021 - 10.2022
- Processed high priority, special claims, and neuroscience pharmacy drugs claims for Cigna Health project.
- Provided management consulting and project training facilitation services for all queues.
- Served as performance coach to over 100 pharmacy claims representatives at all levels, assisting with development plans for increased case resolution efficiency.
- Administered support and backup for manager in interviewing new candidates, individual and group training and development, daily operations and team meetings, time reconciliation, and reporting for C-level executives and stakeholders.
Senior Research Analyst
MedFocus
06.2021 - 08.2021
- Conducted literature reviews and analysis, developing a research plan focusing on patient advocacy for 'Power of the Patient' project.
- Conducted interviews with health care professionals and patients for qualitative methods portion of project research methodology.
- Mentored junior analysts, fostering professional growth and skill development within the team.
- Collaborated with project team members to compile and share findings through data visualization, social media, and print.
Program Viability Research Analyst
Durham Technical Community College
01.2021 - 06.2021
- Collected and analyzed 5 year student enrollment, retention and completion data for all educational programs offered.
- Projected student-centered program viability and need for current and unoffered academic programs based on labor market data research and Burning Glass software.
- Quantified and reported retention and completion rates for all active programs across specified demographic categories.
- Prepared detailed reports summarizing research findings and recommendations for further action.
Pathways Lead Instructor
The University of North Carolina at Greensboro Middle College
12.2016 - 12.2020
- Instructed over 300 high-school students in required UNCG Middle College four-year college, professional and life preparatory program.
- Managed team of six to eight instructors each semester for Pathways program curriculum development, academic workshop facilitation, weekly student off-campus internship transportation, and required end-of-year exhibitions for students in each grade level.
- Led collaboration between Middle College instructors and UNCG Kinesiology students to provide required Health and Physical Education courses for Middle College students.
- Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
Education
Master of Library Science -
North Carolina Central University
Durham, NC08.2021
Master of Arts - Criminology
The University of North Carolina At Greensboro
Greensboro, NC05.2018
Bachelor of Arts - Sociology
The University of North Carolina at Greensboro
Greensboro, NC01.2015
Skills
- Mixed-Methods Research Design and Analysis
- Innovative Research
- Writing
- Advanced Excel
- Predictive Analytics
- Strategic Planning
- SPSS Software
- Incident and Stakeholder Management
- Decision-Making
- Service Level Agreements
- Policy and Industry Analysis
Certification
- IBM Design & UX Essentials, IBM, 2022
- IBM Agile Explorer & Enterprise Design Thinking, IBM, 2022
Timeline
Cash Recovery Analyst
IBM
10.2022 - Current
Health Insurance Verification Process Delivery Team Lead
IBM
09.2021 - 10.2022
Senior Research Analyst
MedFocus
06.2021 - 08.2021
Program Viability Research Analyst
Durham Technical Community College
01.2021 - 06.2021
Pathways Lead Instructor
The University of North Carolina at Greensboro Middle College
12.2016 - 12.2020
Master of Library Science -
North Carolina Central University
Master of Arts - Criminology
The University of North Carolina At Greensboro
Bachelor of Arts - Sociology
The University of North Carolina at Greensboro
- IBM Design & UX Essentials, IBM, 2022
- IBM Agile Explorer & Enterprise Design Thinking, IBM, 2022
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