MacKenzie P. Brown
Kimberly,WV
Summary
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service.
Overview
2026
2026
years of professional experience
Work History
Universal Banker II
Truist Bank
Charleston
08.2022 - Current
- Providing account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Answering questions in person or on the telephone and referring customers to other bank services as necessary.
- Reconciled cash drawer by providing cash transactions, counting and packaging currency and coins.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Assessed customer needs to recommend tailored banking solutions.
- Processed transactions accurately and efficiently in fast-paced environment.
- Educated clients on digital banking tools and services available.
- Collaborated with team members to enhance customer service delivery.
- Resolved customer inquiries and issues, ensuring high satisfaction rates.
- Trained junior staff on best practices for client interactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Tax Preparer- Seasonal
H&R Block
- Informing clients or employers on the tax preparation process.
- Collecting relevant financial records, including pay stubs and income statements.
- Inputting data from financial records into tax return software or databases.
- Using applicable federal, state, and local tax law to determine deductions and how much each client will pay or earn on the return.
- Completing and filing tax documents with appropriate agencies, such as the IRS, state, and local government entities.
- Acting as a representative for clients with applicable agencies as required.
- Building customer relationships to promote and expand the business.
CNA
Charleston Area Medical Center
09.2019 - 06.2021
- Provided basic care to patients and helped them with daily activities they may have trouble doing on their own, such as:
- Bathing
- Feeding
- Hydrating
- Vitals
CNA
Montgomery General Hospital
01.2017 - 06.2018
- Provided basic care to patients and helped them with daily activities they may have trouble doing on their own, such as:
- Bathing
- Feeding
- Hydrating
- Vitals
- Worked well in a team as well as individually.
Motel 6
01.2015 - 01.2016
- Greeting guests upon their arrival and checking them into their room.
- Inform customers about payment methods and verify their credit card data.
- Answering phone calls and making reservations for guests.
- Checking guests out as their stay was over and making sure their needs were met.
Education
High School Diploma -
Penn Foster
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Relationship building
- Client communication
- Verbal/written communication
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
Summary of Qualifications
- Experience of more than six (6) years with customer service
- Strong ability to analyze with a deep understanding of clients’ needs and wants
- Meticulous attention to detail
- Self-directed
- Integrity
- Selling to customer needs
- People Skills
- Thoroughness
Timeline
Universal Banker II
Truist Bank
08.2022 - Current
CNA
Charleston Area Medical Center
09.2019 - 06.2021
CNA
Montgomery General Hospital
01.2017 - 06.2018
Motel 6
01.2015 - 01.2016
Tax Preparer- Seasonal
H&R Block
High School Diploma -
Penn Foster