Mackenzy Ferra
De Leon Springs
Summary
Detail-oriented professional with expertise in effective communication and problem-solving. Organized community literacy events, enhancing local engagement and education. Demonstrated strong multitasking and time management skills in customer service roles. Committed to delivering positive and memorable experiences for all customers.
Overview
8
8
years of professional experience
Work History
Instacart Shopper
Instacart
DeLand
12.2021 - Current
- Collected and organized customer grocery orders to streamline shopping process.
- Selected high-quality products based on customer preferences and availability.
- Navigated stores to locate items quickly and accurately.
- Communicated with customers to clarify order details and preferences.
- Managed time effectively to meet order deadlines and enhance customer satisfaction.
- Ensured compliance with safety protocols to protect customers and maintain service quality.
New Worlds Reading Initiative Coordinator
Volusia Flagler Family YMCA
DeLand
08.2024 - 02.2026
- Coordinated community events and activities to enhance awareness of literacy initiatives.
- Promoted event nights, achieving high signups and attendance at local schools and YMCAs.
- Designed and equipped presentation area and tables for events.
- Secured family sign-ins to achieve attendance goal.
- Partnered with local businesses to secure vendor participation for literacy events.
- Finalized reports following events for submission to the University of Florida.
Childcare Co-Supervisor
Volusia Flagler Family YMCA
Port Orange
05.2024 - 05.2025
- Facilitated interactions with 150 children representing various age groups, interests, skill levels, and developmental milestones.
- Oversaw daily operations of youth programs and activities, ensuring a safe and engaging environment for all participants.
- Trained and mentored staff on safety protocols and best practices.
- Coordinated schedules for staff and volunteers to ensure adequate coverage.
- Provided regular updates to families about child's camp experience, addressing concerns promptly to foster strong parent relationships.
- Coordinated meal preparations and clean-ups, maintaining a clean and organized camp environment while ensuring all campers received nutritious meals.
Preschool Teacher's Assistant
Jack & Jill Preschool & Day Care
Wynantskill
08.2019 - 08.2020
- Assisted teachers in implementing lesson plans and educational activities.
- Supervised children during playtime and outdoor activities for safety.
- Prepared classroom materials and organized supplies for daily lessons.
- Collaborated with staff to maintain a clean and organized learning environment.
- Communicated with parents about children's progress and daily activities.
- Maintained daily records of activities, behaviors, meals, and naps.
Sandwich Artist
SUBWAY®Restaurants
Wynantskill
12.2017 - 05.2019
- Crafted customized sandwiches to meet customer preferences and dietary needs, enhancing customer satisfaction.
- Processed customer orders accurately and efficiently, contributing to a smooth checkout experience.
- Trained new team members on food safety and sandwich preparation techniques.
- Managed inventory levels, ensuring fresh ingredients were always available.
- Maintained cleanliness and organization of workstations and dining areas, ensuring a safe and welcoming environment.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
High School Diploma -
Averill Park High School
Averill Park, NY06.2018
Associate of Science - Business Administration
Daytona State College
Daytona Beach, FLSkills
- Order management
- Customer relationship management
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Event coordination
- Safety compliance
Timeline
New Worlds Reading Initiative Coordinator
Volusia Flagler Family YMCA
08.2024 - 02.2026
Childcare Co-Supervisor
Volusia Flagler Family YMCA
05.2024 - 05.2025
Instacart Shopper
Instacart
12.2021 - Current
Preschool Teacher's Assistant
Jack & Jill Preschool & Day Care
08.2019 - 08.2020
Sandwich Artist
SUBWAY®Restaurants
12.2017 - 05.2019
High School Diploma -
Averill Park High School
Associate of Science - Business Administration
Daytona State College