MACK GONZALEZ
Erlanger,KY
Summary
Results-driven logistics and supply chain management professional recognized for enhancing productivity and optimizing operational workflows. Expertise in strategic planning and inventory management, coupled with strong critical thinking and problem-solving abilities, leads to effective navigation of complex logistical challenges. Proven track record of driving successful outcomes through streamlined processes and clear communication. Aiming to further leverage skills in a dynamic environment focused on continuous improvement.
Overview
8
8
years of professional experience
Work History
Advertising Sales Associate
Strategic Value Publishing
Cincinnati, OH
04.2024 - 12.2024
- Successfully negotiated profitable contracts that satisfied both client requirements and company interests.
- Studied market patterns and project developments to refine sales approaches for potential growth.
- Utilized company-specific CRM software in order to track sales performance and manage client relationships.
- Collaborated with senior management on sales performance reports, offering insights and recommendations for improvement.
- Applied lead generating methods in high number of cold calls per day.
- Developed pricing models for various products or services offered by the company.
Operations Specialist
OTC industrial
Cincinnati, OH
08.2023 - 03.2024
- Directed and supported the team as the main point of contact for operational matters.
- Ensured smooth business operations by efficiently handling both vendor and customer accounts.
- Ensured effective supply chain management by keeping inventory current and precise.
- Utilized Web ui, Dataserv, and FX platforms for invoice management and report generation
- Introduced an updated inventory process which decreased error rates by 25%.
- Boosted report precision through implementation of sophisticated data analysis methods.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
Logistics Account Executive
Total Quality Logistics Inc. (TQL)
Cincinnati, OH
05.2021 - 07.2023
- Enhanced networking capabilities by establishing key partnerships.
- Built strong relationships with challenging accounts, driving improved customer satisfaction.
- Displayed strong persuasive skills by effectively negotiating and finalizing contracts.
- Performed detailed market research to guide targeted strategies.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Customer Service Representative
Teespring
Hebron, KY
02.2019 - 04.2021
- Handled customer inquiries with professionalism, ensuring high satisfaction rates.
- Reduced wait times through prompt handling of customer calls.
- Enhanced customer database by updating account information consistently
- Escalated critical problems for advanced resolution when required.
- Ensured accurate customer records through diligent updates and tracking.
- Delivered compassionate assistance, enhancing customer satisfaction.
- Actively managed customer issues, boosting company reputation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Benefits Specialist (Temporary Role)
Catholic Health Initiatives
Erlanger, KY
06.2018 - 01.2019
- Successfully communicated benefit details to plan members for better understanding.
- Handled issues involving health plan participants' benefits with telephone, email, and direct interactions.
- Maintained stringent protocols to protect data and plan privacy.
- Verified employees' benefits enrollment accuracy.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
Higher Education Customer Service Agent
Cengage Learning
Independence, KY
07.2016 - 05.2018
- Consistently maintained an upbeat demeanor while addressing high-volume customer inquiries.
- Addressed billing issues quickly, enhancing client trust.
- Accurately logged customer engagements and troubleshooting steps, improving database precision.
- Kept up-to-date with product updates by attending team meetings and training sessions.
- Increased customer satisfaction by efficiently addressing issues.
- Ensured accurate logging of client interactions, facilitating timely follow-up and problem-solving.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Created reports detailing customer interactions for management review.
Education
High School Diploma -
Homeschool Program
Orlando, FL06.2012
Some College (No Degree) - Business Management
Gateway Community And Technical College
Florence, KYSkills
- CRM Software Proficiency
- Export Logistics Coordination
- Effective Negotiation Techniques
- Efficient Fleet Coordination
- Supply Chain Coordination
- Analytical Problem Solving
- Strong Oral and Written Communication
- Strong Telephone Etiquette
- Client Relationship Building
- Effective Persuasion
- Effective Time Management
- Detail-Oriented Approach
- Active Listening
- Mediation Skills
- Quick Learning Ability
- Goal-oriented mindset
- Sales pipeline development
- Strong lead development skills
- B2B sales
- Internet savvy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Advertising Sales Associate
Strategic Value Publishing
04.2024 - 12.2024
Operations Specialist
OTC industrial
08.2023 - 03.2024
Logistics Account Executive
Total Quality Logistics Inc. (TQL)
05.2021 - 07.2023
Customer Service Representative
Teespring
02.2019 - 04.2021
Benefits Specialist (Temporary Role)
Catholic Health Initiatives
06.2018 - 01.2019
Higher Education Customer Service Agent
Cengage Learning
07.2016 - 05.2018
High School Diploma -
Homeschool Program
Some College (No Degree) - Business Management
Gateway Community And Technical College
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