Mackinzie Benedict
Davenport,IA
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
9
9
years of professional experience
Work History
Waitress
Twin Span Brewing
Bettendorf, IA
09.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Waitress
Mickeys Country Cafe
Bettendorf, IA
12.2015 - 08.2021
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Leader
Gap Factory
Williamsburg, IA
02.2020 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Diploma - General Studies
Bettendorf High School
Bettendorf, IA05.2016
Skills
Menu memorization
Cash Handling
Beverage preparation
Upselling techniques
Hospitality service expertise
Creative problem-solving
Strong verbal and written communication
Daily workflows
Data Entry
Interpersonal Communication
Timeline
Waitress
Twin Span Brewing
09.2021 - Current
Shift Leader
Gap Factory
02.2020 - 04.2021
Waitress
Mickeys Country Cafe
12.2015 - 08.2021
Diploma - General Studies
Bettendorf High School