Mackinzie Mashburn
Blanding,Utah
Summary
Dynamic leader with a proven track record at the Division Of Child And Family Services, enhancing team performance and client satisfaction through expert conflict resolution and active listening. Skilled in planning & organizing and supervision & leadership, consistently achieving goals and driving positive outcomes in high-stress environments. Creative Floral Designer and business owner with background in crafting memorable and vibrant floral arrangements for diverse events and occasions. Skilled in selecting, cutting, and arranging live, dried, or artificial flowers and foliage with precision and artistry. Known for ability to consult with clients to understand vision and preferences, resulting in highly personalized service and satisfaction. Demonstrated impact through enhancing event aesthetics, contributing to positive client feedback and repeat business.
Overview
14
14
years of professional experience
Work History
Florist
Business Owner
Blanding , Utah
08.2023 - Current
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Identified and recruited staff members, including managers and sales personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Updated website content regularly according to current trends within target markets.
- Interviewed, trained and supervised employees.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Coordinated with vendors to ensure timely delivery of supplies and services necessary for events.
- Planned event logistics by performing site evaluations and cost estimates.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
Project Manager
State of Utah Department of Human Services
Blanding, Utah
08.2022 - Current
- Established and maintained partnerships with community organizations to expand program reach.
- Assessed and identified service delivery challenges and opportunities within local area.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Monitored delegate performance and provided feedback to ensure objectives were met efficiently.
- Collaborated with other departments within the organization to ensure successful implementation of delegated tasks.
- Participated in team discussions on ways to improve processes related to delegations.
- Developed strategies for improving the effectiveness of delegate programs through research and analysis.
Leadworker
Division Of Child And Family Services
Blanding, UT
07.2022 - 08.2025
- Create a culture in the office to always keep safe children and support healthy families in the forefront of our minds.
- Worked successfully with diverse group of coworkers and community to accomplish similar goals and address issues related to our workload.
- Demonstrated leadership by making improvements to work processes and helping to train and mentor others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Handled delegated tasks.
- Created agendas and communication materials for team meetings.
- Collaborated with others in the community to discuss new or creative ways to support our families where there are little to no services in our area
Caseworker/Out of Home
Division Of Child And Family Services
Cedar City, UT
05.2018 - 02.2021
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Supported and directed families navigating court system and obtaining needed treatment from local agencies.
- Contributed to court proceedings by providing expert testimony and making recommendations for permanency planning.
- Acted as role model for clients by exhibiting positive behaviors.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Leadworker
Division Of Child And Family Services
Blanding, UT
01.2017 - 01.2018
Caseworker/CPS Investigator
Division Of Child And Family Services
Blanding, UT
08.2014 - 01.2017
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Juvenile Detention Specialist
Juvenile Justice Services
Blanding, UT
06.2011 - 08.2013
- Assessed and reported student behavior and progress.
- Studied treatment plans to understand and implement interventions.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for juveniles.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Collaborated with counselors and parents to report youth behavior and progress.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
- Supervised youth group members to maintain organized and safe environment.
Education
Bachelor of Science - Criminal Justice
Southern Utah University
Cedar City, UT05.2011
Skills
- Conflict Resolution
- Active Listening
- Team Building
- Relationship Building
- Planning & Organizing
- Training & Development
- Supervision & Leadership
- Friendly, Positive Attitude
- Reliable & Trustworthy
Timeline
Florist
Business Owner
08.2023 - Current
Project Manager
State of Utah Department of Human Services
08.2022 - Current
Leadworker
Division Of Child And Family Services
07.2022 - 08.2025
Caseworker/Out of Home
Division Of Child And Family Services
05.2018 - 02.2021
Leadworker
Division Of Child And Family Services
01.2017 - 01.2018
Caseworker/CPS Investigator
Division Of Child And Family Services
08.2014 - 01.2017
Juvenile Detention Specialist
Juvenile Justice Services
06.2011 - 08.2013
Bachelor of Science - Criminal Justice
Southern Utah University
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