Maclain Engels
Austin,TX
Summary
Dynamic Brand Representative with a proven track record at First Step Beverage, excelling in customer engagement and product merchandising. Skilled in account management and fostering relationships, I consistently drive sales through innovative promotional events and strategic partnerships, ensuring brand visibility and integrity in a competitive market.
Overview
10
10
years of professional experience
Work History
Brand Representative
First Step Beverage
Austin, USA
01.2024 - Current
- Manage a portfolio of small to mid-sized liquor and RTD (ready-to-drink) brands throughout the Austin area.
- Open new accounts across on- and off-premise channels to expand brand presence.
- Coordinate product merchandising and ensure consistent in-store visibility and brand integrity.
- Conduct in-store samplings and promotional events to drive customer engagement and boost sales.
- Collaborate closely with distributor partners to optimize inventory and fulfill retail needs.
Business Development Representative
Arrive Logistics
Austin, USA
07.2022 - 01.2024
- Managed day-to-day operations of a multi-million dollar book of business.
- Built and maintained professional relationships with key personnel in customer accounts.
- Analyzed market conditions and provided capacity insights to clients.
- Prospected new leads through 50-100 outbound calls daily.
Food and Beverage Intern
Holiday Inn Club Vacations
Scottsdale, USA
01.2022 - 05.2022
- Rotated through all front and back-of-house roles to gain comprehensive hospitality experience.
- Handled managerial tasks such as voids and check transfers using P.O.S. systems.
- Participated in weekly leadership meetings with corporate executives nationwide.
Server
2145 Eats
Costa Mesa, USA
03.2021 - 08.2021
- Top performer in daily specials sales as the youngest server on staff.
- Managed multiple tables effectively, ensuring excellent customer service.
Barback
Tomaso's Italian Restaurant
Scottsdale, USA
08.2019 - 03.2020
- Fostered guest relationships behind the bar and supported bartenders during rush hours.
- Operated P.O.S. systems and maintained bar efficiency.
Seasonal Hospitality Roles
Laguna Cliffs Marriott
Dana Point, USA
01.2015 - 01.2019
- Adapted quickly across multiple service roles including pool runner, banquet server, and barback.
- Built strong customer rapport and maintained high service standards.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05.2022
Skills
- Artificial Intelligence
- Customer engagement
- Product merchandising
- Customer relationship management
- Time management
- Account management
Websites
Additional Skills Interests
Toast, Aloha, Micros (P.O.S. systems), Social Media Advertising (Instagram, Facebook), Travel, Stocks, Credit Cards, Fitness, Burritos, Johnny Cash
Leadership Experience
- Pi Kappa Alpha Fraternity, Tempe, AZ, Member, 09/01/18, Present, Attended multiple national leadership seminars., Organized social events for 150+ attendees, managing transportation and venue logistics.
- Family Rental Property Manager, Oceanside, CA, Property Manager, Marketed properties through Zillow and screened tenants., Successfully signed two tenants to 2-year leases within one month.
- NJB Youth Basketball, Rancho Santa Margarita, CA, Head Coach, 03/01/18, 06/01/18, Led weekly practices for a 4th-grade team and coordinated with parents to ensure player participation.
Languages
Italian
Limited
Timeline
Brand Representative
First Step Beverage
01.2024 - Current
Business Development Representative
Arrive Logistics
07.2022 - 01.2024
Food and Beverage Intern
Holiday Inn Club Vacations
01.2022 - 05.2022
Server
2145 Eats
03.2021 - 08.2021
Barback
Tomaso's Italian Restaurant
08.2019 - 03.2020
Seasonal Hospitality Roles
Laguna Cliffs Marriott
01.2015 - 01.2019
Bachelor of Arts - Business Administration
Arizona State University
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