MacLaren (Mac) DeLoy
Murfreesboro,Tennessee
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Lots of knowledge about sports science and supplements.
Overview
5
5
years of professional experience
Work History
Key Holder
Vitamins Shoppe
Murfreesboro, TN
02.2022 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Customer Service Associate
Jason Deli
Murfreesboro, TN
06.2018 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Exercise Science
Tennessee Technological University
Cookeville, TN05.2026
Associate of Science - Health Science
Motlow State Community College
Tullahoma, TN07.2023
High School Diploma -
Blackman High School
05.2021
Skills
- Reporting and Performance Analysis
- Persuasive Negotiations
- Resource Allocation
- Inventory Management Strategy
- Sales Quotas
- Merchandise Quality Assurance
- Team Training
- Signage Changes
- Trainable
- Hardworker
Timeline
Key Holder
Vitamins Shoppe
02.2022 - Current
Customer Service Associate
Jason Deli
06.2018 - 02.2022
Bachelor of Science - Exercise Science
Tennessee Technological University
Associate of Science - Health Science
Motlow State Community College
High School Diploma -
Blackman High School