Maclovia Velasquez
Washington ,DC
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Concord Hospitality Enterprises Company. Leveraged exceptional customer service and bilingual abilities to manage high-pressure situations and ensure service excellence. Demonstrated strong work ethic and multitasking skills, significantly improving service efficiency and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Concord Hospitality Enterprises Company
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Expo/Food Runner
Think Food Group LLC
10.2018 - 04.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
E.L Haynes PCS
Washington, DC06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
Concord Hospitality Enterprises Company
04.2021 - Current
Expo/Food Runner
Think Food Group LLC
10.2018 - 04.2021
E.L Haynes PCS
Similar Profiles
Rebekah KarppalaRebekah Karppala
Assistant Chief at Concord Hospitality Enterprises CompanyAssistant Chief at Concord Hospitality Enterprises Company
Michael ZywicaMichael Zywica
Bartender at Concord Hospitality Enterprises CompanyBartender at Concord Hospitality Enterprises Company
Gabriela HeydaGabriela Heyda
Banquet Server at Concord Hospitality Enterprises CompanyBanquet Server at Concord Hospitality Enterprises Company