Mac Mon Diaz
Shippensburg,PA
Summary
With 7 years of leadership experience and over 10 years in warehouse operations, I have driven teams to exceed UPPH goals while maintaining accuracy and reducing downtime. Proficient in Microsoft Office applications, SAP GUI, SCE/WMS, and ADP eTime/Kronos.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
GXO Logistics
07.2024 - Current
- Supervising a team of 40 production staff, ensuring adherence to high standards of safety, quality, and efficiency.
- Utilizing Warehouse Management tools to oversee all stages of production, aligning output with established quality and quantity targets.
Proactively identifying and addressing operational issues to minimize downtime and maintain workflow continuity. - Using Kronos to maintain accurate timekeeping records.
- Planning and assigning daily tasks, prioritizing workloads based on shifting project needs.
- Conducting onboarding and ongoing training to enhance team skills, boost productivity, and maintain compliance with company standards.
- Leveraging Warehouse Management tools to track inventory, coordinate supply orders, and oversee stock levels, ensuring continuous production flow.
Production Supervisor
DB Schenker
09.2020 - 03.2024
- Supervised and led 50+ production team members, providing guidance, training, and support, which improved team efficiency and productivity through effective supervision and leadership
- Conducted regular performance evaluations of frontline staff, providing feedback, and identifying opportunities for skill development, resulting in increased individual and team performance
- Utilized ADP/eTime for efficient timekeeping, attendance tracking, schedule management, and compliance with company policies and labor regulations for the team
- Utilized SAP, FileMaker, SEMS, MS Office, and other applications to support and meet customer needs
- Collaborated with other supervisors, managers, engineering, and quality control to optimize warehouse processes and resolve operational issues using data-driven insights
Team Lead
DB Schenker
12.2017 - 09.2020
- Ensured team members have the necessary resources, tools, and training to perform effectively in their roles
- Led and managed a team of 20+ members to achieve departmental and organizational objectives, providing guidance, support, and mentorship
- Monitor and report on team performance metrics, identify areas for improvement, and implement strategies to enhance team productivity and efficiency
Crew Trainer
DB Schenker
03.2015 - 12.2017
- Conducted trainings for warehouse staff on safety protocols, equipment operation, and production processes
- Regularly assessed the performance of warehouse personnel during and after the training period, reporting to the team lead and/or supervisor
- Collaborated with supervisors and managers to address performance gaps and implement improvement plans
Problem-Solving Associate
DB Schenker
09.2013 - 03.2015
- Collaborated closely with the Supervisor, warehouse personnel, and relevant departments to escalate and resolve complex receiving issues through Apple's SEMS platform and email, ensuring prompt and effective solutions
- Documented and maintained detailed records of receipt problems, investigations, and resolutions for future reference and reporting purposes
- Provided guidance and support to the Receiving team in identifying and addressing common problem areas, fostering a culture of continuous improvement and knowledge sharing
Receiver
Volt
01.2012 - 08.2013
- Received customer products and entered information systematically
- Kept areas and tools clean to ensure their longevity
- Ensured customer products were handled with care and placed in the correct locations for processing
Education
Information Technology
Lorma Colleges
La Union, PhilippinesSkills
- 5S
- Shipping & Receiving
- Warehouse Operations
- Employee Training
- Fork Lift
- Train New Employees
- Interpersonal Communication
- Problem Solving
- Data Entry
- Team Leadership
- Time Keeping
Websites
Certification
- Process Data from Dirty to Clean, Google, 857KMBZZBUTL
- Prepare Data for Exploration, Google, M3URMX9YSTNM
- Ask Questions to Make Data-Driven Decisions, Google, JBM3JQ8VUCEH
- Foundations: Data, Data, Everywhere, Google, BED6QZGVB35Q
- Fork Lift Certification, DB Schenker
- Train the Trainer, The Raymond Corporation
Languages
English
Professional Working
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Operations Supervisor
GXO Logistics
07.2024 - Current
Production Supervisor
DB Schenker
09.2020 - 03.2024
Team Lead
DB Schenker
12.2017 - 09.2020
Crew Trainer
DB Schenker
03.2015 - 12.2017
Problem-Solving Associate
DB Schenker
09.2013 - 03.2015
Receiver
Volt
01.2012 - 08.2013
Information Technology
Lorma Colleges
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