Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macrichna Gaspard

Miami,FL

Summary

Friendly and approachable individual with a natural ability to connect with people. Solid understanding of medical terminology and patient care protocols. Strong communication and organizational skills. Dedication to enhancing patient satisfaction and ensuring a positive healthcare experience for all.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant Volunteer

Vitas HealthCare
08.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized and maintained patient medical records, ensuring compliance with HIPAA and other healthcare regulations.
    • Answered calls and communicated important updates to patients and their families regarding billing, scheduling, and care plans.
    • Collaborated with healthcare professionals to ensure proper patient care and record-keeping.
    • Completed OSHA and HIPAA training to ensure patient confidentiality an

Patient Care Representative

Call 4 Health
12.2022 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information
  • Reviewed each step of patient care and made proactive adjustments to avert issues
  • Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions
  • Scheduled numerous patients per week and made reminder calls
  • Verified and updated patient insurance information
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Atlantic Community High School
Delray Beach, Fl
05.2023

Bachelor of Science - Natural Applied Sciences (Pre-Med)

Florida International University
Miami, Fl
12-2026

Skills

  • Patient Intake and Assessment

    • Appointment Scheduling and Coordination
    Electronic Health Records (EHR) Management
    Medical Insurance Verification and Billing
    Knowledge of OSHA and HIPAA Compliance
    Bilingual Communication Skills
    Time Management and Organizational Efficiency

  • Billing processes
  • Multitasking
  • Patient-focused care
  • Patient Health Information Privacy

Certification

  • CPR/AED Standard First Aid Certification, 10/01/21, Current
  • Certified Medical Administrative Assistant (CMAA), 04/01/22, Current

Timeline

Patient Care Representative

Call 4 Health
12.2022 - Current

Medical Administrative Assistant Volunteer

Vitas HealthCare
08.2022 - 04.2023

High School Diploma -

Atlantic Community High School

Bachelor of Science - Natural Applied Sciences (Pre-Med)

Florida International University

Similar Profiles

CREATE PROFILE
Macrichna Gaspard