Macy Boler
Matthews
Summary
Customer-focused professional with over 10 years of experience delivering exceptional service, building strong customer relationships, and resolving complex issues in fast-paced environments. Skilled in customer support, team leadership, conflict resolution, administrative operations, and employee training. Proven ability to communicate effectively, maintain high performance standards, and contribute to organizational success. Holds an Associate Degree in Science and is seeking an opportunity to leverage extensive experience, leadership skills, and dedication to excellence in a growth-oriented organization.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
06.2023 - Current
- Handled customer calls with professionalism and courtesy, effectively addressing challenging inquiries.
- Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services.
- Trained new team members on customer service protocols and systems.
- Maintaining the concentration and focus in order to meet performance goals.
- Performing data entry on tracking systems for recording call notes, questions, and suggestions.
- Performed administrative tasks including filing, updating databases, and generating reports to support team operations.
- Attending regularly scheduled video conferences for team meetings and one on one coaching.
- Adhered to company attendance and punctuality policies, consistently arriving on time and taking scheduled breaks.
Assistant Manager/Head Server
Captain Cook Seafood Restaurant
Danville
02.2021 - Current
- Resolved customer concerns and complaints promptly, ensuring high levels of customer satisfaction and retention.
- Coordinated employee schedules and assigned shifts to maintain appropriate staffing levels and operational efficiency.
- Enforced company policies, procedures, and service standards to promote a productive and professional work environment.
- Delivered exceptional customer service by responding to customer needs and resolving issues in a timely manner.
- Oversaw daily restaurant operations, ensuring smooth workflow, quality service, and compliance with company standards.
- Developed and implemented server section layouts to improve efficiency and enhance guest service.
- Greeted, seated, and served guests in a high-volume section of up to 20 tables while maintaining excellent service standards.
Server/Hostess
Mayflower Seafood Restaurant
Reidsville
06.2015 - 02.2021
- Provided exceptional customer service by greeting, seating, and serving guests in a section of up to 10 tables.
- Maintained professionalism and composure during peak hours, enhancing guest experience and team morale.
- Explained menu items, specials, and recommendations to enrich guest dining experience and drive repeat visits.
- Demonstrated flexibility and reliability by covering additional shifts and assisting team members.
- Ensured dining areas remained clean and organized by pre-bussing and resetting tables promptly.
- Maintained professionalism and composure during high-volume peak hours and stressful situations.
- Collaborated with kitchen and front-of-house staff to streamline operations and boost customer satisfaction.
Education
Associate - Science
Guilford Technical Community College
Greensboro, NCHigh school diploma -
Rockingham County High School
Reidsville, NCSkills
- Customer Service Excellence
- Customer Relations
- Customer Engagement
- Effective Communication
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Organizational Skills
- Time Management
- Multitasking
- Adaptability
- Attention to Detail
- Coaching Techniques
- Microsoft Excel
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
UnitedHealth Group
06.2023 - Current
Assistant Manager/Head Server
Captain Cook Seafood Restaurant
02.2021 - Current
Server/Hostess
Mayflower Seafood Restaurant
06.2015 - 02.2021
Associate - Science
Guilford Technical Community College
High school diploma -
Rockingham County High School