Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macy Cerda

Modesto,CA

Summary

Dynamic professional with extensive experience in financial services, notably at BAC Community Bank. Excelled in enhancing customer satisfaction through personalized banking solutions and proficient in cash transactions. Demonstrated exceptional customer service and branch operations management, significantly improving transaction efficiency. Skilled in personable customer service and adept at addressing customer needs, ensuring confidentiality and trust.

Overview

2
2
years of professional experience

Work History

Universal Banker

BAC Community Bank
07.2024 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Bank Teller

Oak Valley Community Bank
03.2023 - 07.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service Cashier

Walgreens
08.2022 - 07.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

General Education

Oakdale High School
Oakdale, CA
05.2022

Skills

  • Branch operations
  • Proficient in Cash Transactions
  • Electronic funds transfer
  • Customer needs assessment
  • Personable Customer Service

Timeline

Universal Banker

BAC Community Bank
07.2024 - Current

Bank Teller

Oak Valley Community Bank
03.2023 - 07.2024

Customer Service Cashier

Walgreens
08.2022 - 07.2023

General Education

Oakdale High School

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Macy Cerda