Macy Creps
Napoleon,OH
Summary
Dynamic professional with a proven track record at Dunkin Donuts, excelling in customer service and conflict resolution. Skilled in decision-making and teamwork, I effectively trained over 20 employees while enhancing service quality. Proficient in Microsoft Office, I consistently fostered a welcoming atmosphere, driving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Manager
Dunkin Donuts
Napoleon, Ohio
11.2022 - Current
- Trained 20+ new employees, delegating tasks and responsibilities effectively.
- Maintained clean, organized environment adhering to safety standards consistently.
- De-escalate customer complaints by offering practical solutions swiftly.
- Provided exceptional service by addressing inquiries and maintaining welcoming atmosphere.
Package Handler
UPS
North Baltimore, Ohio
05.2024 - 08.2024
- Demonstrated ability to thrive under tight deadlines in fast-paced environments.
- Enhanced package handling efficiency through effective sorting and organization.
- Maintained safety standards by following lifting policies and guidelines.
- Employed ASX and HFCS computer programs for accurate package tracking.
Team Leader
Dairy Queen Grill & Chill
Napoleon, Ohio
09.2020 - 05.2022
- Established performance expectations for team, monitored goal progress, and provided feedback to managers.
- Managed conflict resolution among team members, fostering open and professional relationships.
- Enhanced customer satisfaction ratings by monitoring service quality and promptly addressing issues.
- Promoted from crew member to team leader due to problem-solving skills, flexibility, and attention to detail.
Education
High School Diploma -
Liberty Center High School
Liberty Center, OH05.2024
Skills
- Decision-making capabilities
- Customer service focus
- Teamwork and collaboration
- Experience with Microsoft Office, including Word, Excel, and PowerPoint
- Strong verbal and written communication
- Conflict resolution
Timeline
Package Handler
UPS
05.2024 - 08.2024
Shift Manager
Dunkin Donuts
11.2022 - Current
Team Leader
Dairy Queen Grill & Chill
09.2020 - 05.2022
High School Diploma -
Liberty Center High School