Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Macy Lavallee

Seattle

Summary

As a full-time running start student, I thrive in a fast-paced environment. I pride myself on being personable and detail-oriented with a foundation in patient care and medical procedures. Over the past year, I've become familiar with eye anatomy and physiology. That has also made me capable of conducting basic diagnostic tests and maintaining patient records. Any job in the medical environment is of the highest interest to me. Therefore, I'm committed to delivering high-quality patient care and supporting the clinical team to enhance patient outcomes. On top of patient care, I am very familiar with all aspects of front desk work, from billing insurance to booking appointments. Although most of my experience is in medical environments, I have lots of experience with kids & animals. In any workforce or situation, I work with 110% effort.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Ophthalmology Technician & Front Desk

Dr Dolgoff & Associates
05.2024 - Current
  • Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
  • Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions.
  • Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
  • Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.

House and Pet Sitter

Private Practice
09.2022 - 12.2023
  • Helped clients to maintain independence and quality of life.
  • Prevented potential security issues by conducting regular perimeter checks and promptly reporting any concerns to homeowners.
  • Communicated with homeowner via phone or text.
  • Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.

Children's Horse Lessons

Northwest Natural Horsemanship Center
07.2023 - 08.2023
  • Introduced technology-based learning platforms that streamlined lesson delivery and increased student participation levels significantly.
  • Evaluated instructional materials for suitability and effectiveness within various course offerings continually.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Promoted a positive classroom environment through effective behavior management techniques that encouraged respect and collaboration among students.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented new assessment tools for better evaluation of student progress and identification of areas for improvement.
  • Organized extracurricular activities to complement in-class instruction, fostering well-rounded development among students.

Education

No Degree - Bachelors of Science

Sky Valley Education Center
Monroe, WA
09.2026

Skills

  • Filing and data archiving
  • Recordkeeping
  • Staff Collaboration
  • Ophthalmic imaging
  • Electronic medical records
  • Childcare experience
  • Insurance verification
  • HIPAA
  • Initiative-taking
  • Appointment scheduling
  • Personal Assistance
  • Instrument sterilization
  • Pet care expertise
  • Strong Work Ethic

Certification

CPR Certification

BLS Certification

Timeline

Ophthalmology Technician & Front Desk

Dr Dolgoff & Associates
05.2024 - Current

Children's Horse Lessons

Northwest Natural Horsemanship Center
07.2023 - 08.2023

House and Pet Sitter

Private Practice
09.2022 - 12.2023

No Degree - Bachelors of Science

Sky Valley Education Center

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Macy Lavallee