Macy Leiby
Meridian,ID
Summary
Versatile professional adept at fostering positive client relations and streamlining administrative processes. Experience in recruitment, account management, and customer support underscores strong organizational and communication skills. Prepared to utilize a comprehensive skill set to enhance team performance and drive organizational achievements.
Overview
2
2
years of professional experience
Work History
Interim Team Coach
Paylocity
Meridian, ID
01.2026 - Current
- Developed and implemented strategies to improve team performance and engagement.
- Monitored team progress and provided constructive feedback on individual contributions.
- Coordinated with management to align team goals with organizational objectives.
- Maintained communication with class trainer to monitor the progress of new hires and determine growth opportunities
Account Manager
Paylocity
Meridian, ID
06.2025 - Current
- Managed client accounts and maintained strong relationships with key stakeholders.
- Collaborated with internal teams to address client needs and ensure satisfaction.
- De-escalated customer interactions by offering tailored solutions to resolve issues.
- Delivered technical support to customers, ensuring timely resolution of inquiries.
- Assisted customers and addressed inquiries to enhance overall satisfaction.
Front Office Administrator
Direct Orthopedic Care
Meridian, ID
01.2024 - 05.2025
- Scheduled appointments and maintained calendar to optimize office staff availability.
- Greeted visitors and directed inquiries to appropriate personnel, enhancing office communication.
- Reviewed patient insurance eligibility and coverage details to ensure accurate medical billing and reduce claim denials.
Education
Bachelor of Arts - Communication
Boise State University
Boise, Idaho05-2025
High School Diploma -
Mountain View High School
Meridian, ID01-2018
Skills
- Team collaboration
- Problem solving
- Time management
- Adaptability
- Attention to detail
- Conflict resolution
- Document organization
- Task prioritization
- Relationship management
Timeline
Interim Team Coach
Paylocity
01.2026 - Current
Account Manager
Paylocity
06.2025 - Current
Front Office Administrator
Direct Orthopedic Care
01.2024 - 05.2025
Bachelor of Arts - Communication
Boise State University
High School Diploma -
Mountain View High School