Macy Miller
Cleveland,TN
Summary
Customer service professional with 10+ years of experience in cash handling, payment processing, and cash-drawer reconciliation. Identifies monetary discrepancies using drawer balance verification and resolves issues with accuracy. Manages high-volume telephone, text, and email inquiries while maintaining complete, compliant records.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Riverview Animal Hospital
Chattanooga, TN
08.2020 - Current
- Provide professional, courteous, and efficient customer service in a busy, high-volume front-desk environment.
- Greet customers, identify their needs, provide information, and assist with questions and concerns.
- Answer a high volume of incoming telephone calls and direct customer inquiries to the appropriate department or staff member.
- Resolve customer complaints by investigating concerns, identifying appropriate solutions, and following through when necessary.
- Handle cash transactions and payment-related questions with accuracy and attention to detail.
- Process customer payments accurately and maintain accurate transaction records.
- Perform nightly cash-drawer counts and reconciliation, investigate discrepancies, and resolve monetary issues to ensure accurate daily totals.
- Train new Customer Service Representatives on office procedures, telephone systems, scheduling, cash handling, and customer service practices.
- Schedule appointments and maintain calendars for 10+ staff members, helping coordinate efficient daily operations.
- Maintain accurate electronic records and customer information while handling confidential information professionally.
- Implemented a digital check-in system that improved customer flow and reduced wait times.
- Implemented an electronic filing system that reduced paper waste by 90% and improved access to records.
Assistant Manager
Arbys
Ooltewah, TN
11.2017 - 08.2020
- Provided courteous and efficient customer service in a high-volume, fast-paced environment.
- Processed customer payments and handled cash transactions accurately.
- Performed cash-handling duties and assisted with balancing and resolving cash discrepancies.
- Oversaw daily operations in the manager's absence, ensuring continuity of business operations and customer service.
- Conducted regular inventory checks and maintained accurate stock levels.
- Reviewed sales information to identify trends and opportunities for operational improvement.
- Assisted with employee recruitment, onboarding, and training.
- Responded to customer questions and concerns and worked to resolve issues professionally.
Sales Associate
The Naked Dog / Protein For Pets
Rancho San Diego, CA
10.2015 - 10.2017
- Provided knowledgeable and professional customer service by greeting customers, answering questions, and identifying individual needs.
- Processed customer payments and transactions accurately.
- Handled cash and maintained transaction accuracy in a retail environment.
- Assisted customers with product selection and explained products and services.
- Processed returns and helped customers identify appropriate alternatives.
- Fulfilled customer orders promptly and assisted with daily store operations.
- Monitored the sales floor for security and safety concerns and reported incidents to management.
- Built positive customer relationships through attentive and knowledgeable service.
Head Cashier
Holders
Chattanooga, TN
04.2013 - 09.2015
- Managed cashier responsibilities while providing courteous and efficient customer service.
- Processed customer payments, handled cash transactions, and balanced cash drawers while maintaining transaction accuracy.
- Identified and addressed cash-handling and transaction discrepancies.
- Trained new cashiers on cash-handling procedures, customer service, sales techniques, and store policies.
- Greeted customers, answered questions, and directed customers to appropriate departments and products.
- Assisted customers with product selection and provided information about products and services.
- Monitored the store for safety and security concerns and reported incidents to management.
- Assisted with sales-floor operations while maintaining established customer service standards.
Education
Medical Studies
Chattanooga State Community College
Chattanooga, TN01-2014
High School Diploma -
Chattanooga Central High School
Chattanooga, TNSkills
- Customer Service
- Cash Handling & Reconciliation
- Cash Drawer Balancing
- Payment Processing
- Transaction Accuracy
- Customer Inquiries
- Front Desk Operations
- Telephone & Call Management
- Complaint Resolution
- Scheduling & Calendar Management
- Electronic Records Management
- Data Entry
- Microsoft Word
- Microsoft Excel
- Computer & Digital Systems
- Employee Training
- Inventory Management
- Communication
- Attention to Detail
- Fast-Paced Environments
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
Riverview Animal Hospital
08.2020 - Current
Assistant Manager
Arbys
11.2017 - 08.2020
Sales Associate
The Naked Dog / Protein For Pets
10.2015 - 10.2017
Head Cashier
Holders
04.2013 - 09.2015
Medical Studies
Chattanooga State Community College
High School Diploma -
Chattanooga Central High School