Summary
Overview
Work History
Education
Skills
Timeline
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Macy Shelton

Coker,AL

Summary

Proficient in music performance in an individual and orchestral setting. Also, a team Leader at Chick-fil-A with a proven track record in staff training and performance improvement. Enhanced customer satisfaction through effective conflict resolution and service optimization. Skilled in teamwork and attention to detail, fostering a collaborative environment that empowers junior staff to excel in their roles.

Overview

1
1
year of professional experience

Work History

Team Leader

Chick-fil-A
02.2025 - Current
  • Training junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Taking orders
  • Cashier
  • Prepare orders for delivery
  • Drive Thru Attendant
  • Make Drinks
  • Make Desserts
  • Order Delivery
  • Cleaning
  • Supervise staff and assign jobs


(Started out as a Team Member, promoted to a Certified Trainer and then promoted again to a Team Leader)

Education

No Degree - High School

Homeschool
Coker, AL
05-2026

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Staff education and training
  • Complaint resolution
  • Performance improvement
  • Team supervision
  • String instrument proficiency

Timeline

Team Leader

Chick-fil-A
02.2025 - Current

No Degree - High School

Homeschool

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Macy Shelton