Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macy Stephens

Kingman,KS

Summary

Dynamic dog grooming professional with extensive experience I’ve learned throughout the years, excelling in customer service and animal handling. Proven ability to enhance client satisfaction through tailored grooming services and effective communication. Skilled in grooming techniques and relationship building, ensuring an stress-free experience for pets and their owners.

Experienced with providing comprehensive care to animals, ensuring their health and safety. Utilizes knowledge of animal behavior and welfare to monitor and support well-being. Strong understanding of maintaining clean environments and administering necessary treatments to promote optimal animal health.

Overview

8
8
years of professional experience

Work History

Dog Groomer/ Business Owner

Self Employed Services
Norwich, KS
04.2021 - Current
  • Utilized clippers and shears for precise grooming according to breed standards and customer preferences.
  • Provided thorough bathing, brushing, and drying services to enhance dog hygiene and appearance.
  • Ensured safe handling of dogs during grooming sessions, maintaining comfort and reducing stress levels.
  • Maintained cleanliness of grooming tools and workspace to uphold safety and sanitary standards.
  • Managed scheduling and client communications effectively to optimize workflow and service delivery.
  • Developed and executed business strategies to enhance market presence and customer engagement.

Teacher Aid/Coach

Chaparral School
Harper KS
04.2021 - 01.2023
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Facilitated classroom management strategies to enhance student participation and discipline.
  • Established positive relationships with students, parents, and community members to support educational goals.
  • Basketball, Volleyball & Track Coach

Dog Groomer

West Wichita Pet Clinci
Wichita, KS
10.2020 - 04.2021
  • Managed financial operations, including budgeting, forecasting, and expense tracking.
  • Established partnerships with vendors and suppliers to optimize product offerings.
  • Oversaw daily operations, ensuring efficiency in service delivery and customer satisfaction.
  • Implemented marketing campaigns that increased brand awareness and drove sales growth.
  • Groomed dogs using clippers, scissors, and brushes to maintain cleanliness and appearance.
  • Maintained grooming tools and equipment, adhering to sanitation protocols for safety compliance.
  • Enhanced workflow efficiency by implementing time-saving techniques during grooming processes.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.

Dog Groomer

Credar Creek Pet Hospital
Olathe, KS
02.2019 - 10.2020
  • Assisted clients with selecting grooming services tailored to pet needs and owner preferences.
  • Developed strong relationships with pet owners through effective communication and personalized service.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Dog Grooming Apprentice

Petsmart
Orland Park, KS
01.2018 - 02.2019
  • Assisted in bathing, drying, and grooming dogs to meet breed-specific standards.
  • Learned proper handling techniques to ensure safety and comfort of pets during grooming sessions.
  • Observed various grooming styles and techniques to enhance skill set and knowledge base.
  • Maintained accurate records of pet services performed for customer follow-up and satisfaction tracking.
  • Adapted quickly to different breeds and temperaments while performing grooming tasks efficiently.
  • Collaborated with team members to improve workflow processes in the grooming area.
  • Demonstrated flexibility in adapting to various dog breeds'' specific needs, ensuring accurate adherence to breed-specific standards while accommodating owner preferences.

Education

High School Diploma -

Norwich High School
Norwich, KS
05.2016

Skills

Patience and empathy

Animal handling expertise

Relationship building

Customer service

Appointment scheduling

Pet grooming techniques

Nail trimming

Continuous learning attitude

Safety procedures

Gentle restraint methods

Stress reduction techniques

Canine behavior

Grooming and bathing

Animal handling

Attention to detail

Customer communication

Honest and dependable

Teamwork and collaboration

Dependable and responsible

Problem-solving

Critical thinking

Time management

Problem-solving abilities

Multitasking

Timeline

Dog Groomer/ Business Owner

Self Employed Services
04.2021 - Current

Teacher Aid/Coach

Chaparral School
04.2021 - 01.2023

Dog Groomer

West Wichita Pet Clinci
10.2020 - 04.2021

Dog Groomer

Credar Creek Pet Hospital
02.2019 - 10.2020

Dog Grooming Apprentice

Petsmart
01.2018 - 02.2019

High School Diploma -

Norwich High School
Macy Stephens