Macy Stephens
Kingman,KS
Summary
Dynamic dog grooming professional with extensive experience I’ve learned throughout the years, excelling in customer service and animal handling. Proven ability to enhance client satisfaction through tailored grooming services and effective communication. Skilled in grooming techniques and relationship building, ensuring an stress-free experience for pets and their owners.
Experienced with providing comprehensive care to animals, ensuring their health and safety. Utilizes knowledge of animal behavior and welfare to monitor and support well-being. Strong understanding of maintaining clean environments and administering necessary treatments to promote optimal animal health.
Overview
8
8
years of professional experience
Work History
Dog Groomer/ Business Owner
Self Employed Services
Norwich, KS
04.2021 - Current
- Utilized clippers and shears for precise grooming according to breed standards and customer preferences.
- Provided thorough bathing, brushing, and drying services to enhance dog hygiene and appearance.
- Ensured safe handling of dogs during grooming sessions, maintaining comfort and reducing stress levels.
- Maintained cleanliness of grooming tools and workspace to uphold safety and sanitary standards.
- Managed scheduling and client communications effectively to optimize workflow and service delivery.
- Developed and executed business strategies to enhance market presence and customer engagement.
Teacher Aid/Coach
Chaparral School
Harper KS
04.2021 - 01.2023
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom management strategies to enhance student participation and discipline.
- Established positive relationships with students, parents, and community members to support educational goals.
- Basketball, Volleyball & Track Coach
Dog Groomer
West Wichita Pet Clinci
Wichita, KS
10.2020 - 04.2021
- Managed financial operations, including budgeting, forecasting, and expense tracking.
- Established partnerships with vendors and suppliers to optimize product offerings.
- Oversaw daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Implemented marketing campaigns that increased brand awareness and drove sales growth.
- Groomed dogs using clippers, scissors, and brushes to maintain cleanliness and appearance.
- Maintained grooming tools and equipment, adhering to sanitation protocols for safety compliance.
- Enhanced workflow efficiency by implementing time-saving techniques during grooming processes.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Dog Groomer
Credar Creek Pet Hospital
Olathe, KS
02.2019 - 10.2020
- Assisted clients with selecting grooming services tailored to pet needs and owner preferences.
- Developed strong relationships with pet owners through effective communication and personalized service.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Dog Grooming Apprentice
Petsmart
Orland Park, KS
01.2018 - 02.2019
- Assisted in bathing, drying, and grooming dogs to meet breed-specific standards.
- Learned proper handling techniques to ensure safety and comfort of pets during grooming sessions.
- Observed various grooming styles and techniques to enhance skill set and knowledge base.
- Maintained accurate records of pet services performed for customer follow-up and satisfaction tracking.
- Adapted quickly to different breeds and temperaments while performing grooming tasks efficiently.
- Collaborated with team members to improve workflow processes in the grooming area.
- Demonstrated flexibility in adapting to various dog breeds'' specific needs, ensuring accurate adherence to breed-specific standards while accommodating owner preferences.
Education
High School Diploma -
Norwich High School
Norwich, KS05.2016
Skills
Patience and empathy
Animal handling expertise
Relationship building
Customer service
Appointment scheduling
Pet grooming techniques
Nail trimming
Continuous learning attitude
Safety procedures
Gentle restraint methods
Stress reduction techniques
Canine behavior
Grooming and bathing
Animal handling
Attention to detail
Customer communication
Honest and dependable
Teamwork and collaboration
Dependable and responsible
Problem-solving
Critical thinking
Time management
Problem-solving abilities
Multitasking
Timeline
Dog Groomer/ Business Owner
Self Employed Services
04.2021 - Current
Teacher Aid/Coach
Chaparral School
04.2021 - 01.2023
Dog Groomer
West Wichita Pet Clinci
10.2020 - 04.2021
Dog Groomer
Credar Creek Pet Hospital
02.2019 - 10.2020
Dog Grooming Apprentice
Petsmart
01.2018 - 02.2019
High School Diploma -
Norwich High School