Macy Stoetzner
Abita Springs,LA
Summary
Assisted customers in navigating healthcare processes and addressing inquiries effectively.,Supported team efforts in resolving complex issues and ensuring customer satisfaction.,Managed information accurately while processing high volumes of data.
Overview
1
1
Certificate
5
5
years of professional experience
Work History
Travel Certified Medical Assistant
AVALA Spine and Pain
06.2024 - Current
- Manage over 100 daily calls to optimize communication and patient scheduling.
- Perform medical records management, ensuring organized and accessible documentation.
- Maintain accurate patient records using electronic health systems for compliance.
- Educate patients on treatment plans and preventive care to enhance health outcomes.
- Schedule surgeries efficiently to optimize patient flow and resource use.
- Collaborate with medical staff to resolve scheduling conflicts and confirm availability.
- Complete FMLA and Short Term Disability forms accurately and timely.
Long Term Substitute Teacher
St. Tammany Parish School Board
03.2023 - 05.2024
- Developed and implemented lesson plans aligned with state curriculum standards.
- Managed 25 to 30 students across five daily classroom periods effectively.
- Facilitated classroom management to create a positive learning environment.
- Collaborated with educators to enhance instructional methods and share resources.
- Adapted teaching styles to meet diverse student learning needs.
- Integrated technology into lessons to engage students and support objectives.
- Communicated with parents regarding student performance and behavior concerns.
Certified Medical Assistant
Internal Medicine Clinic of Tangipahoa - Podiatry
02.2022 - 10.2022
- Assisted healthcare providers during exams to enhance patient comfort and communication.
- Managed electronic health records ensuring confidentiality and accuracy.
- Educated patients on treatment plans and medication instructions to promote adherence.
- Implemented infection control protocols to improve clinic safety standards.
- Reduced patient wait times by maintaining organized schedules for up to 35 patients daily.
Certified Medical Assistant
Southeast Community Health Systems - Primary Care
03.2021 - 12.2021
- Administered immunizations and medications following safety protocols.
- Performed routine lab tests and documented results efficiently in electronic records.
- Communicated with pharmacies to submit prescriptions and refills promptly.
- Facilitated clinical training for healthcare students to enhance practical skills.
- Provided compassionate patient care addressing concerns and ensuring positive experiences.
- Supported 2-3 providers daily with over 20 patients per provider effectively.
Education
Medical Assistant Program - undefined
Petra College
01.2021
Skills
Customer Service Excellence
Problem Resolution
Conflict Management
Data Entry and Documentation
Multitasking
Phone and Live Chat Support
Time Management
Administrative Support
Organization and Prioritization
Adaptability
Certification
National Registered Certified Medical Assistant (NRCMA) Certification
LANGUAGES
English: Fluent
Timeline
Travel Certified Medical Assistant
AVALA Spine and Pain
06.2024 - Current
Long Term Substitute Teacher
St. Tammany Parish School Board
03.2023 - 05.2024
Certified Medical Assistant
Internal Medicine Clinic of Tangipahoa - Podiatry
02.2022 - 10.2022
Certified Medical Assistant
Southeast Community Health Systems - Primary Care
03.2021 - 12.2021
Medical Assistant Program - undefined
Petra College
https://www.linkedin.com/in/macy-stoetzner-655751393