Macy Sylla
Whitehall,WI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Able to organize employees, stock, paperwork and more.
Overview
4
4
years of professional experience
Work History
Assistant Manager
PARTEE LLC
Whitehall, Wisconsin
04.2022 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Waitress/Line Cook/Trainer/Bartender/Baker
Sweet Temptations LLC
Whitehall, WI
08.2019 - 09.2022
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Directed team in off-peak ingredient preparation and restocking work.
- Cooked same meals over and over during shifts with exact quality results.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Criminology
University of Wisconsin-Whitewater
Whitewater, WI05.2025
High School Diploma -
Whitehall Memorial Junior/Senior High School
Whitehall, WI06.2021
Skills
- Statistical Data Gathering
- Technical Proficiency
- Deposition Preparation
- Retail Knowledge
- Vendor Performance Monitoring
- Directing Team Members
- Product and Service Knowledge
- Shift Coverage
- Transaction Monitoring
- Scheduling and Coordinating
- Customer Service
- Stock Receiving/Organizing
Timeline
Assistant Manager
PARTEE LLC
04.2022 - 09.2022
Waitress/Line Cook/Trainer/Bartender/Baker
Sweet Temptations LLC
08.2019 - 09.2022
Bachelor of Science - Criminology
University of Wisconsin-Whitewater
High School Diploma -
Whitehall Memorial Junior/Senior High School