Macy Vignolini
Pittsburgh,PA
Summary
Driven leader with proven success in operational efficiency and team leadership at Massage Envy. Excelled in scheduling management and incident resolution, enhancing productivity and customer service. Achieved significant improvements in team performance and client retention through innovative planning and implementation.
Overview
5
5
years of professional experience
Work History
Service and Operations Manager
Massage Envy
05.2022 - Current
- Manage hiring processes, including onboarding, background checks, and new hire profiles.
- Plan and implement training for new services, optimizing schedules and providing ongoing support.
- Monitor team performance, conduct weekly check-ins, and set individual goals.
- Oversee clinic compliance reporting.
- Foster team engagement through meetings, goal-setting, and marketing initiatives.
- Collaborated closely with sales teams to identify upsell opportunities, driving additional revenue generation from existing customers.
Party Manager
Urban Air Adventure Park
06.2019 - 01.2022
- Managed budgets effectively, ensuring cost control measures were in place for successful events.
- Initiated process improvements within department workflows that led to enhanced productivity without compromising quality.
- Maximized client retention by providing exceptional service and personalized attention to details.
- Mentored junior staff members, promoting teamwork and enhancing overall performance.
- Enhanced guest satisfaction by efficiently managing party operations and addressing concerns promptly.
Education
Bachelor of Science - Biomedical Engineering
Duquesne University
Pittsburgh, PA 08.2024 - 5 2027
Some College (No Degree) - Mathematics
La Roche University
Pittsburgh, PA 08.2021 - 5 2024
Skills
- Operational Efficiency
- Scheduling Management
- Incident Management
- Customer Service
- Problem-Solving
- Planning and Implementation
- Team Leadership
Timeline
Bachelor of Science - Biomedical Engineering
Duquesne University
08.2024 - 5 2027
Service and Operations Manager
Massage Envy
05.2022 - Current
Some College (No Degree) - Mathematics
La Roche University
08.2021 - 5 2024
Party Manager
Urban Air Adventure Park
06.2019 - 01.2022
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