Macy Weiss
Lakeside Marblehead,OH
Summary
Dynamic professional with a proven track record at Bell Mell Tavern, enhancing customer satisfaction and streamlining operations. Excelled in suggestive selling and inventory management, boosting sales and maintaining optimal stock levels. Known for an outgoing personality and exceptional time management skills, consistently delivering top-notch service and driving team success.
Overview
9
9
years of professional experience
Work History
Bartender
Bell Mell Tavern
06.2022 - Current
- Follow strict recipes and drink measurements to minimize product used.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Serve high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtain cash bank and stocked service bar to prepare for operation.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Manage weekly liquor orders to ensure optimal inventory levels and prevent stockouts.
Hostess
The Keys, Put-in-bay
05.2015 - 09.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions about hours, menu information, and accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Port Clinton High School
Port Clinton, OH06.2018
No Degree - Education
Kent State University
Kent, OHSkills
- Suggestive Selling
- Health codes compliance
- Inventory and liquor orders
- Cash Register and Lottery Operation
- Responsible Alcohol Service
- Outgoing Personality
- Salesmanship
- Time Management
- Service-oriented mindset
- Liquor, beer, and wine knowledge
- Proficient in multiple POS systems
- Highly reliable
Timeline
Bartender
Bell Mell Tavern
06.2022 - Current
Hostess
The Keys, Put-in-bay
05.2015 - 09.2019
High School Diploma -
Port Clinton High School
No Degree - Education
Kent State University
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