MADA AKIL
Beirut,Hazmieh
Summary
Detail-oriented Administrative Operations Professional experienced in collections, client account management, and data processing. Managed diverse responsibilities across corporate and academic settings, enhancing documentation and workflow coordination. Committed to delivering accurate financial handling while supporting team objectives and office operations.
Overview
1
1
Language
14
14
years of professional experience
Work History
Senior Representative Collection/Bankruptcy Department
Fairstone Bank
10.2022 - 06.2026
- Coding accounts,deactivating accounts and updating records.
- Handling accounts under consumer proposals and bankruptcies, ensuring proper documentation, processing, and adherence to regulatory requirements.
- Processing and monitoring consumer proposal and bankruptcy accounts while maintaining strict compliance with financial and legal standards.
- Coordinated with trustees and internal departments to efficiently resolve proposal and bankruptcy accounts, maintaining a professional approach throughout.
- Negotiated payment arrangements with borrowers, supporting collection goals and account retention.
- Trained new representatives on call handling, compliance standards, and system navigation.
- Monitored delinquent accounts, prioritizing outreach and escalating complex cases appropriately.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
Sales Assistant internship (Wholesale)
Cost Price, Montreal
02.2021 - 02.2022
- Assisting customers in order to help them find what they need
- Advising & serving customers
- Assisted customers in locating desired products, enhancing their shopping experience
- Maintained stock levels to ensure product availability for customers
- Processing payments
- Informed customers about pricing and product availability to facilitate purchase decisions
- Provided cost analysis for distribution pricing
- Company Overview: Distribution Cost Price
- Advised customers on product selection, pricing, and availability.
- Processed sales transactions accurately at point-of-sale systems.
- Restocked merchandise and maintained organized, shoppable displays.
Business Instructor (Part time)
Islamic University of Lebanon
01.2018 - 01.2020
- Business Ethics
- Principles of Marketing
- Total Quality Management
- Developed business course materials aligned with university curriculum and market-relevant learning outcomes.
- Delivered lectures on management, marketing, finance, and entrepreneurship using interactive teaching methods.
- Evaluated student performance through examinations, case studies, presentations, and continuous assessment.
Administrative Assistant Manager (Student Affairs)
Lebanese University
01.2015 - 01.2020
- Company Overview: Faculty of Public Health
- Provide a high level of administrative support ensuring quality service and professionalism at every customer as student interaction
- Ensure the optimal level of customer service and integrity is provided
- Delivered high-quality administrative support, ensuring professional interactions with students and stakeholders
- Manage efficiently in a multi-tasked environment and ensure deadlines are met
- Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (reports, presentations, invoices, communications, tables, charts, files, etc.)
- Provided optimal customer service and maintained integrity in all interactions
- Coordinate the partial and final exams
- Collected and tracked data, researched information, sorted and distributed mail, balanced and processed expense reports, scheduled and organized meetings, and performed other administrative assignments.
- Follow up the students training
- Be an effective teammate and flexible in adjusting to changing work priorities
- Faculty of Public Health
Administrative Assistant (Dean Department)
Lebanese University
01.2012 - 01.2015
- Managed submission process for theses and articles for the Dean
- Coordinated event management to ensure successful execution of departmental activities
- Post teaching schedules
- Provided senior-level executive administrative support to the Dean, facilitating efficient operations
- Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Oversaw faculty operations at the Faculty of Public Science
- Faculty of Public Science
Education
MBA - Business Administration
Arts, Sciences, And Technology University
Lebanon05-2017
Bachelor - Business Administration
Arab Open University
Beirut08-2012
Skills
- Windows proficiency
- Office suite
- Operating knowledge in Windows (Access, Excel, PowerPoint, Word)
- Microsoft Office
- Negotiation techniques
- Business development
- Regulatory compliance
- Task prioritization
- Problem-solving
- Reliability
- Adaptability
- Team collaboration
Languages
English
Professional Working
Timeline
Senior Representative Collection/Bankruptcy Department
Fairstone Bank
10.2022 - 06.2026
Sales Assistant internship (Wholesale)
Cost Price, Montreal
02.2021 - 02.2022
Business Instructor (Part time)
Islamic University of Lebanon
01.2018 - 01.2020
Administrative Assistant Manager (Student Affairs)
Lebanese University
01.2015 - 01.2020
Administrative Assistant (Dean Department)
Lebanese University
01.2012 - 01.2015
MBA - Business Administration
Arts, Sciences, And Technology University
Bachelor - Business Administration
Arab Open University
Personal Information
Nationality: Dual- Lebanese & Canadian