Madai Rubio
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Collections Agent
DDC Management Group
Corona, California
01.2017 - 03.2019
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients to resolve payment disputes and clarify account issues.
- Utilized CRM software to track interactions and document collection progress.
Office Clerk
Azlan towing
Colton, California
02.2014 - 06.2016
- Managed incoming calls and scheduled service appointments for towing operations.
- Processed customer payments and maintained accurate financial records daily.
- Organized and maintained office files, ensuring easy access to important documents.
Education
Valley Adult School
Lake Elsinore, CASkills
- Payment processing
- Account management
- Dispute resolution
- CRM software
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Collections Agent
DDC Management Group
01.2017 - 03.2019
Office Clerk
Azlan towing
02.2014 - 06.2016
Valley Adult School