Madailein Adams
Bon Secours
Dublin,VA
7
years of professional experience
Detail-oriented patient service representative with strengths in appointment scheduling, data entry, file management, and accurate recordkeeping. Known for professional communication, calm service, and handling sensitive information with care.
Work History
Patient Service Representative
3 Years 8 Months- Greeted patients professionally, resolved service concerns, and guided visitors through intake procedures
- Scheduled patient appointments, verified demographics, and maintained accurate registration records
- Collected insurance information, confirmed eligibility, and supported timely authorization workflows
- Updated electronic medical records with accurate contact, coverage, and visit information
Customer Service Representative
1 Year- Resolved billing, account, and service inquiries with accurate, professional customer support.
- Explained rate plans, promotions, and feature options to match customer needs.
- Processed payments, plan changes, and device activations through point-of-sale systems.
- Troubleshot wireless service, device, and connectivity issues using approved support procedures.
Retail Merchandiser
2 Years- Built seasonal displays and endcap promotions to support brand visibility and sales.
- Executed planogram resets and maintained shelf compliance across assigned retail locations.
- Audited merchandising standards and corrected pricing, signage, and placement discrepancies.
- Replenished stock, rotated product, and reduced out-of-stock conditions on sales floor.
Education
Associate of Science - General Studies
- Dean's List - Fall 2024-Spring 2025
- President's List - Fall 2024-Spring 2025
- 3.8 GPA
Skills
Customer service
Phone etiquette
Data entry
Verbal and written communication
Insurance verification
Microsoft 365
File management
Organization skills
Timeline
Patient Service Representative
Bon Secours
01.2023 - 09.2026Read More
Customer Service Representative
Cricket Wireless
01.2022 - 01.2023Read More
Retail Merchandiser
Acosta Sales & Marketing
01.2020 - 01.2022Read More
New River Community College
Associate of Science from General Studies
Read More