Sales Manager
Madailein Oates
Michaels Arts and Crafts
Plano,TX
Summary
Dynamic Sales Manager with proven success in staff management, sales team training, and relationship building. Achieved significant improvements in store rankings through effective performance coaching and goal setting. Created a warm positive working environment for all team members and management, while keeping an upbeat attitude.
3
years of professional experience
Work History
Sales Manager
1 Year 1 Month- Hired and trained new team members across all store positions.
- Improved store numbers within the district, bringing us from last place in a district of seventeenth, to now fourth place. As well as bringing the store up to seventh place in the company nationwide.
- Worked in customer service and trained in handling all types of customer. Along with that, heavily trained in dealing with customer grievances and deescalation.
- Am trained in all aspects of the store positions including, cashiering, replenishment, framing, floor assistants, order fulfillment, party and events host, balloon fulfillment, supplies ordering, and scheduling along with more.
- Created a warm and welcoming space for customers and new hires alike.
- Ensured all company policies and procedures were followed across the board with my staff.
- Reviewed, improved, and maintained high numbers throughout the store.
Pt Customer Experience Manager
6 Months- Trained on intermediate management skills.
- Trained new hires while maintaining my own numbers.
- Worked simultaneously as a framer and manager at times while maintaining both workloads.
- Focused primarily on customer satisfaction.
Pt Framer
4 Months- Assembled custom frames according to customer specifications, ensuring precision and quality.
- Operated framing machinery safely, adhering to company guidelines and industry standards.
- Assisted customers in selecting framing materials, enhancing their shopping experience and satisfaction.
- Collaborated with team members to maintain a clean and organized workspace for efficient operations.
- Provided training to new hires on framing techniques and equipment usage, fostering team development.
- Maintained inventory of framing supplies, ensuring availability for customer demands and minimizing delays.
- Resolved customer inquiries regarding frame options and services, contributing to increased sales volume.
- Implemented best practices for frame assembly, reducing errors and improving workflow efficiency.
- Followed and enforced proper OSHA safety guidelines as well as company guidelines.
Pt Sales Associate
10 Months- Provided exceptional customer service, assisting shoppers with product selections and crafting inquiries.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and maintaining cash register integrity.
- Trained new staff on store policies, sales techniques, and inventory management processes.
- Maintained knowledge of current promotions, products, and industry trends to assist customers effectively.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
Skills
Sales team training
Team development
Product knowledge
Sales tracking
Motivation techniques
Goal setting
Staff management
Training programs
Customer engagement
Employee motivation
Motivational skills
Strategic decision-making
Team motivation
Positive and upbeat
Relationship building
Timeline
Sales Manager
Michaels Arts and Crafts
08.2025 - Current
Pt Customer Experience Manager
Michael's Arts & Crafts Store
02.2025 - 08.2025
Pt Framer
Michaels Arts and Crafts
10.2024 - 02.2025
Pt Sales Associate
Michaels Arts and Crafts
12.2023 - 10.2024
Tom Bean High School
High School Diploma