Madalene Ferguson
Taylorsville,GA
Summary
Results driven and highly personable professional with a strong foundation in clinical healthcare, surgical environments, and consultative sales. Currently completing certification in Surgical Technology, with hands on knowledge of operating room workflow, sterile technique, and medical device utilization. Proven ability to build trust with clinicians, influence purchasing decisions, and perform under pressure. Experienced in operating room and sterile field support, working closely with surgical teams to ensure proper device preparation, compliance, and efficient procedural flow. Seeking to leverage clinical expertise and sales acumen in a Medical Device Sales Representative role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Sales Shadowing Experience
Smith & Nephew
- Shadowed a Medical Sales Representative specializing in orthopedic and surgical device solutions.
- Observed operating room product support, surgeon interaction, and case coverage.
- Gained insight into territory management, account strategy, and hospital purchasing processes.
- Assisted with product preparation, inventory organization, and post-case follow-ups.
- Developed understanding of value-based selling and relationship-driven sales within healthcare systems.
Independent Travel Advisor (Consultative Sales)
Travelmation
05.2025 - Current
- Deliver personalized travel solutions using a consultative sales approach to assess client needs and recommend tailored packages.
- Close high-value bookings through relationship building, objection handling, and solution positioning.
- Manage vendor negotiations, itineraries, and post-sale client support to drive repeat business and referrals.
- Maintain long-term customer relationships while exceeding service expectations.
Bartender / Sales & Customer Engagement
278
03.2024 - Current
- Operate in a fast-paced, high-pressure environment, consistently delivering excellent customer service.
- Demonstrate strong interpersonal skills, upselling premium products and driving revenue.
- Maintain strict adherence to health, safety, and compliance standards.
- Collaborate with team members to optimize workflow efficiency and guest satisfaction.
Phlebotomist / Specimen Processing
Tanner Medical Center
07.2021 - 11.2022
- Performed venipuncture and specimen processing in a high-volume hospital setting.
- Ensured strict compliance with infection control, patient identification, and HIPAA regulations.
- Built rapport with patients and clinical staff while maintaining accuracy under pressure.
- Supported diagnostic efficiency through timely specimen delivery and collaboration with lab teams.
Education
Surgical Technology
Singleton Surgical Institute
East Point, GA01.2026
Certified Nursing Assistant - undefined
Cumberland Medical Institute
Dallas, GA08.2023
Certified Phlebotomist - undefined
Clinical Skills Training
College Park, GA05.2021
Skills
- Consultative & Solution-Based Selling
- Operating Room & Sterile Field Knowledge
- Relationship Building with Clinicians
- Product Demonstration & Education
- Territory & Account Management
- Patient & Provider Communication
- CRM & Client Retention
- Clinical Compliance & Safety Standards
- Strong understanding of clinical workflows and provider pain points
- Confident communicator with surgeons, nurses, and hospital staff
- Ability to translate clinical knowledge into value driven sales conversations
Certification
- Surgical Technology Certification (In Progress)
- Travelmation Agent Certification
- Seller of Travel Course – July 2025
- Basic Life Support (BLS)
- Certified Nursing Assistant (CNA)
- Certified Phlebotomist
Timeline
Independent Travel Advisor (Consultative Sales)
Travelmation
05.2025 - Current
Bartender / Sales & Customer Engagement
278
03.2024 - Current
Phlebotomist / Specimen Processing
Tanner Medical Center
07.2021 - 11.2022
Medical Sales Shadowing Experience
Smith & Nephew
Certified Nursing Assistant - undefined
Cumberland Medical Institute
Certified Phlebotomist - undefined
Clinical Skills Training
Surgical Technology
Singleton Surgical Institute