Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Rhodes

Richmond,VA

Summary

Dedicated professional skilled in managing customer interactions and resolving issues promptly. Proficient in utilizing effective communication and empathy to build strong customer relationships. Demonstrated success in maintaining high levels of customer satisfaction and fostering long-term loyalty.

Overview

15
15
years of professional experience

Work History

Customer Experience Consultant

CarMax
01.2020 - 01.2025
  • Led the end-to-end virtual car buying experience, assisting customers with vehicle selection, financing, trade-ins, and online purchases.
  • Partnered with CarMax locations across multiple states, developing a strong understanding of varied state-specific regulations.
  • Delivered exceptional service through prompt, professional communication via phone, email, and live chat, leading to high customer satisfaction and repeat business.
  • Collaborated with cross-functional and cross-store teams to coordinate vehicle transfers, ensure timely delivery, and resolve inventory or logistics challenges.
  • Maintained expert-level knowledge of CarMax’s inventory and digital platforms to provide accurate vehicle recommendations and streamline the sales process.
  • Consistently ranked in the top 10% for sales performance company-wide, frequently achieving maximum bonus payouts.
  • Guided customers through financing options, tailoring recommendations to individual budgets and credit profiles.
  • Mentored and trained newly hired associates, facilitating a smooth onboarding process and ensuring comprehensive product and process understanding.

Footwear Sales Specialist / Supervisor

Dick’s Sporting Goods
01.2018 - 01.2020
  • Delivered in-depth product knowledge of athletic and lifestyle footwear to help customers choose the best fit and style for their needs.
  • Built strong relationships with customers and consistently exceeded sales targets through personalized service and product recommendations.
  • Managed inventory organization and visual merchandising to align with corporate standards and enhance the customer shopping experience.
  • Played a key role in early morning inventory truck unloads and stockroom efficiency, ensuring consistent product availability.
  • Collaborated with other departments during peak sales periods to meet overall store goals and provide a seamless experience.

Electronics Sales Specialist

Best Buy
01.2010 - 01.2014
  • Advised customers on electronics purchases, including TVs, computers, and audio systems, based on individual needs and preferences.
  • Regularly exceeded sales goals by leveraging strong product knowledge and upselling skills.
  • Stayed current on technology trends, product updates, and warranty options to deliver well-informed recommendations.
  • Resolved customer concerns quickly and effectively, contributing to high satisfaction and store loyalty.
  • Assisted with merchandising, promotional displays, and seasonal sales events to increase foot traffic and drive revenue.
  • Trained new team members on POS systems, customer service strategies, and product features.

Education

Bachelor of Business Management -

Virginia Commonwealth University
Richmond, VA

Skills

  • Customer-Focused Sales & Service
  • Virtual/Remote Sales Expertise
  • CRM & Sales Tracking Tools
  • State-Specific Regulatory Knowledge
  • Product Knowledge: Automotive, Footwear, Electronics
  • Logistics & Inventory Coordination
  • Cross-Department Collaboration
  • Mentoring & Team Training
  • Consultative & Solution-Based Selling

Timeline

Customer Experience Consultant

CarMax
01.2020 - 01.2025

Footwear Sales Specialist / Supervisor

Dick’s Sporting Goods
01.2018 - 01.2020

Electronics Sales Specialist

Best Buy
01.2010 - 01.2014

Bachelor of Business Management -

Virginia Commonwealth University

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Zachary Rhodes