Madalid Ramos

Online Grocery Associate

Walmart

05.2021 - Current

Provided exceptional customer service through effective communication and problem-solving skills.
Trained new associates on operational procedures and best practices within online grocery department.
Implemented safety protocols to ensure a clean, safe working environment for all staff members.
Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Worked productively with customers to meet order requirements and service expectations.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
Collaborated with team members to streamline the order process, resulting in improved productivity.
Greeted clients entering store to provide welcoming environment and friendly customer service.