Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madalid Ramos

Phoenix

Summary

Dynamic Online Grocery Associate at Walmart with a proven track record in customer engagement and order accuracy. Enhanced customer satisfaction through effective complaint resolution and efficient order fulfillment. Trained new team members, fostering a collaborative environment that improved productivity and maintained high safety standards. Committed to delivering exceptional service in a fast-paced setting.

Overview

4
4
years of professional experience

Work History

Online Grocery Associate

Walmart
05.2021 - Current
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Trained new associates on operational procedures and best practices within online grocery department.
  • Implemented safety protocols to ensure a clean, safe working environment for all staff members.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Education

High School Diploma -

North Canyon High School
Phoenix, AZ
05.2021

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Online Grocery Associate

Walmart
05.2021 - Current

High School Diploma -

North Canyon High School
Madalid Ramos