Madalina Coberman
The Ritz-Carlton
St New Orleans,LA
3
Languages
7
years of professional experience
Results-driven social media manager bringing progressive background in fashion environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Work History
Guest Service Expert
1 Year 7 Months- Delivered exceptional guest experiences through personalized service and attention to detail.
- Managed guest inquiries and resolved issues to ensure satisfaction and loyalty.
- Enhanced guest satisfaction by providing prompt and personalized assistance during their stay.
- Collaborated with departments to enhance overall guest experience and streamline operations.
Cocktail Server
1 Year 10 Months- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Assisted with bartending duties during high-volume shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Social Media Manager
2 Years 1 Month- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Curated and segmented editorial content to increase engagement and channel growth.
- Created videos and managed YouTube channel to strengthen company reputation.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Planned and instituted social media marketing plan for [Client name].
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
Model
4 Years 5 Months- Promoted products and services by posing for commercials, live shows and photo shoots.
- Modeled garments such as dresses, coats, underclothing and swimwear.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in over [Number] shoots.
Sales Associate
5 Months- Style customers
- Cashier
- Organize inventory
- Label inventory
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Bartender
3 Months- Take orders make drinks
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
Cashier
1 Year 8 Months- Make smoothies
- Prepare ingredients
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelors - Business Marketing
- Dean's List 2020-2021
High School Diploma
- Honor Roll 2016-202
- 4.0 GPA
- Ranked in Top 10% of class
- Clubs: Key Club, Spirit Club
- Extracurricular Activities: Swimming
Skills
Customer Needs Assessments
Conflict and Complaint Resolution
Warm and Friendly
Audience Engagement
Effective Organization
Photography and Videography
Time Management
Social Media Activities
Social Media Content Writing
Digital Content Development
Blog Development
Social Media Engagement
Strategic Planning
Languages
Romanian
Native or Bilingual
Spanish
Limited Working
Russian
Native or Bilingual
Hobbies
Painting
Reading
Cooking
Travelling
Fashion
Timeline
Guest Service Expert
The Ritz-Carlton
12.2024 - 07.2026Read More
Cocktail Server
Monteleone Hotel
03.2022 - 01.2024Read More
Social Media Manager
Shop Daej
12.2021 - 01.2024Read More
Sales Associate
Nola Boo
08.2021 - 01.2022Read More
Bartender
The Drinkery
07.2021 - 10.2021Read More
Model
Public Goods
08.2019 - 01.2024Read More
Cashier
Smoothie King
02.2019 - 10.2020Read More
JOHN CURTIS CHRISTIAN SCHOOL
High School Diploma
Read More
LOYOLA UNIVERSITY NEW ORLEANS
Bachelors from Business Marketing
Read More