Madalina- Georgiana Dyrmishi
Edgewater,NJ
Summary
Dedicated and knowledgeable beauty skincare professional with a background in sales and customer service. Passionate about skincare products and committed to educating customers on effective beauty routines tailored to their individual needs.Skilled in maintaining a clean and visually appealing retail environment, while staying current with industry trends and product innovations. Strong communicator and team player, eager to contribute to a dynamic team focused on delivering exceptional service and promoting healthy skin.
Overview
9
9
years of professional experience
Work History
Trainer Coordinator
Depsi Romania
Craiova, Romania
02.2021 - 08.2024
- Conducted comprehensive needs assessments to identify training requirements for target groups, ensuring alignment with organizational objectives.
- Developed and implemented engaging training curricula and materials tailored to participants' needs and learning styles.
- Facilitated dynamic training sessions and workshops, employing diverse instructional methods to enhance participant engagement and knowledge retention.
- Evaluated the effectiveness of training programs through participant feedback and performance metrics, adjusting content and delivery methods as necessary.
Assistant Manager
DEPSI Romania
Craiova, Romania
05.2019 - 08.2024
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized work activities for the trainers within the association.
Retail Sales Associate
TJ Max
Orleans, MA
06.2017 - 09.2017
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Offered suggestions for additional items that may be of interest to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Inspected purchased items for defects before handing them over to customers.
Clerk
Stop & Shop
Orleans, MA
06.2016 - 10.2016
- Processed customer orders promptly and accurately.
Customer Service Representative
Vodafone
Craiova, Romania
01.2016 - 06.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Master's Degree in National And Euro-Atlantic Security -
University of Craiova
Craiova, Romania07-2020
Master in Marketing and business communication -
Faculty of Economy and Business Administration
Craiova, Romania06.2017
Faculty of Law and Social Sciences - Political Science
Craiova
Romania07.2015
Highschool -
Colegiul National "Carol I"
Craiova, Romania07.2012
Skills
- Learning skills development
- Public Speaking
- Problem solving
- Time management
- Adaptability
- Teamwork
- Critical Thinking
Languages
English
Professional
Timeline
Trainer Coordinator
Depsi Romania
02.2021 - 08.2024
Assistant Manager
DEPSI Romania
05.2019 - 08.2024
Retail Sales Associate
TJ Max
06.2017 - 09.2017
Clerk
Stop & Shop
06.2016 - 10.2016
Customer Service Representative
Vodafone
01.2016 - 06.2016
Master's Degree in National And Euro-Atlantic Security -
University of Craiova
Master in Marketing and business communication -
Faculty of Economy and Business Administration
Faculty of Law and Social Sciences - Political Science
Craiova
Highschool -
Colegiul National "Carol I"
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