MADALINE CATULLO
Springfield,NJ
Summary
Skilled professional with experience in litigation law, customer servic,e and data entry. Exceptional interpersonal and problem-solving skills and recognized for effective leadership with consistent achievement objectives.
Overview
8
8
years of professional experience
Work History
Legal Account Representative
Pressler Felt & Warshaw
01.2023 - Current
- Recognized as being the top producing employee in collecting and collaborating within my department, numerous times- collecting over $1m within 8 months
- Implemented knowledge in debt law in NJ, NY, PA
- Assist Attorneys and Court Officers about executing bank levies, STEX and wage garnishments/executions.
- Developed and documented collection procedures and policies to comply with government regulations.
Hostess / Cashier
Casa Di Pizza
04.2016 - 01.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivate positive guest relations by managing information and orchestrating prompt seating
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Nanny/Personal Assistant
Teddy Lukova
04.2017 - 04.2022
- Organize extracurricular schedules for sports and classes and provided safe transportation to different events
- Establish lasting, professional connections with families, parents and children by encouraging open communication by delivering positive feedback
- Assist with housekeeping duties as well as running errands
- Built positive and nurturing environments to support child social and emotional growth.
Hostess
La Scala
11.2019 - 04.2021
- Maintained high loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
LLB - Law and Justice
Rowan University
Glassboro, NJ05.2022
Jonathan Dayton High School
Springfield, NJ06.2018
Skills
- Intermediate knowledge, Microsoft Office/365
- Advanced Customer Service
- Well-informed of FDCPA, estate and bankruptcy law
- Verbal and written communications skills
- Discretion and confidentiality
- Time Management, Prioritize daily workload
- Ability to handle stressful or difficult situations
- Excellent problem-solving and decision-making skills
- Excellent interpersonal and organizational skills, strong attention to detail
Timeline
Legal Account Representative
Pressler Felt & Warshaw
01.2023 - Current
Hostess
La Scala
11.2019 - 04.2021
Nanny/Personal Assistant
Teddy Lukova
04.2017 - 04.2022
Hostess / Cashier
Casa Di Pizza
04.2016 - 01.2023
LLB - Law and Justice
Rowan University
Jonathan Dayton High School
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