Madaline Harper
Butler,PA
Summary
Dynamic and customer-focused professional with extensive experience at USPS and in retail environments. Proven ability in problem resolution and relationship building, enhancing customer satisfaction. Skilled in payment processing and active listening, consistently fostering loyalty and repeat business through exceptional service and effective communication.
Overview
9
9
years of professional experience
Work History
Rural Carrier Associate
USPS
Renfrew, PA
11.2024 - Current
- Organized and categorized personal mail and packages for efficient retrieval.
- Executed loading and delivery of mail and packages with precision.
- Engaged with customers during route deliveries to enhance service experience.
Retail Sales Associate
Petronio Family Firearms
03.2017 - Current
- Assisted customers with product selection and inquiries, ensuring exceptional service.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply.
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Developed strong relationships with repeat customers, fostering loyalty and repeat business.
- Trained new associates on sales techniques and customer engagement strategies.
- Resolved customer complaints swiftly, maintaining high satisfaction levels through effective communication.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Lane Bryant
Grove City, PA
04.2024 - 10.2024
- Welcomed customers upon arrival to enhance their experience.
- Assisted customers in locating desired items through effective product knowledge.
- Processed customer transactions and managed payment handling.
- Facilitated customer support for credit applications while ensuring confidentiality of personal information.
Education
High School Diploma -
Pennsylvania Leadership Charter School
Pittsburgh, PA06.2020
Skills
Customer service
Active listening
Customer relations
Problem resolution
Relationship building
Payment processing
Professional telephone demeanor
Timeline
Rural Carrier Associate
USPS
11.2024 - Current
Sales Associate
Lane Bryant
04.2024 - 10.2024
Retail Sales Associate
Petronio Family Firearms
03.2017 - Current
High School Diploma -
Pennsylvania Leadership Charter School