Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madaline Maslanka

Brooklyn,NY

Summary

Resourceful, positive, and experienced - offering expertise in customer service, travel coordination and office management. Detail-oriented team player with strong organizational skills. Happily and efficiently handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable- successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Hospitality Agent

Sonder
02.2023 - Current
  • Proficiently manage and maintain comprehensive daily schedules, arrival and departure lists, and detailed logs encompassing 30 or more tasks using Excel
  • Oversee the progress, resource allocation, and timely completion of numerous concurrent projects, ensuring streamlined operations and optimal outcomes
  • Collaborate with 25 or more managers and associates through Slack to provide and obtain best practices in guest communication and company policy
  • Calculate billings and posted charges to room accounts, reviewing charges with guests at checkout to ensure accuracy.
  • Maintain files and records by designing and implementing effective automated filing systems and record retention- boosting efficiency and organization.
  • Maintain an internal 4.0 CSAT to enhance customer retention, foster loyalty, and bolster the company's reputation through in-person interactions, Salesforce chat and email communication
  • Promote Sonder via email and social media.
  • Monitor budget and financial records.
  • Organize and coordinate conferences and monthly meetings as needed.
  • Update spreadsheets and create presentations to support team productivity.
  • Handle confidential or sensitive information with discretion and tact.

Customer Service

The Rail
01.2022 - 02.2023
  • Cultivated strong relationships with over 100 customers daily, fostering rapport with a diverse clientele, managers, and colleagues
  • Collaborated with team members to develop a comprehensive understanding of company locations and menu offerings, resulting in heightened guest satisfaction and increased customer retention
  • Efficiently managed and screened 30 or more calls a day for managers, effectively relaying vital messages and organizing interviews
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Customer Care Specialist

Victoria’s Secret
10.2020 - 03.2021
  • Analyzed KPI reports, with a specific focus on conversion and ATV, to assess both personal and team performance, proactively encouraging and fostering the development of individual and peer excellence
  • Exhibited exceptional interpersonal communication skills, effectively comprehending customers' reasons for contact to leverage and optimize overall sales per interaction
  • Collected and interpreted valuable customer feedback to report trending pain points to management, facilitating improvements in the customer experience and increased retention rates
  • Verified accuracy of customer account information and updated when necessary.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

B.S. of Integrative Studies - Management And Leadership

Kent State University
Kent, OH
12.2022

AMA - undefined

COOP Careers
Brooklyn, NY

Skills

  • Customer Service
  • POS Systems
  • Event and Calendar Management
  • Google GSuite tools
  • Front Desk Management
  • Administrative Support
  • Business Correspondence
  • Reporting Capabilities

Certification

Google: Fundamentals of Digital Marketing, Analytics for Beginners, Ads-Measurement

Timeline

Front Desk Hospitality Agent

Sonder
02.2023 - Current

Customer Service

The Rail
01.2022 - 02.2023

Customer Care Specialist

Victoria’s Secret
10.2020 - 03.2021

B.S. of Integrative Studies - Management And Leadership

Kent State University

AMA - undefined

COOP Careers

Similar Profiles

CREATE PROFILE
Madaline Maslanka