Stephany Reyes
Brooklyn,NY
Summary
Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Front Desk Hospitality Agent
Sonder
New York, NY, USA
10.2022 - Current
- Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service.
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Established rapport with other employees to improve operations.
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests.
- Collected and received correspondence for supervisors and other employees.
- Used computer and database systems to verify information, process purchases and make notes.
- Completed verification reports and system updates to maintain smooth operations.
- Answered customer questions about transportation, restaurants and entertainment.
- Evaluated negative situations and took alternate courses of action to avoid conflict.
- Greeted customers upon arrival and provided assistance with check-in.
- Interacted kindly with guests, offering assistance and support.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Reviewed accounts and charges with guests during check out process.
- Cleaned and maintained lobby and common areas, such as restocking supplies.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Made and confirmed reservations.
Front Desk Medical Receptionist
Private Practice | Dr. Muhammad Tahir MD
Brooklyn, NY, USA
02.2021 - 07.2022
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Organized and filed patient medical records.
- Updated patient records, medical histories, and contact information for traceability.
- Maintained correspondence files to facilitate office operations.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Answered telephones and directed calls to appropriate staff.
Front Desk Agent
Red Lion Hotel
Brooklyn, NY, USA
08.2018 - 06.2020
- Verified customers' credit and established how customer will pay for accommodation.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Date-stamped, sorted, and racked incoming mail and messages.
- Kept records of room availability and guests' accounts, manually, and using computers.
- Arranged tours, taxis, and restaurant reservations for customers.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.
- Computed bills, collect payments, and make change for guests.
Skills
- Front Desk Management
- Problem-Solving Skills
- Salesforce
- Excel
- Google Sheets
- Conflict and Issue Documentation
- Professional Relationships
- Customer Service
Timeline
Front Desk Hospitality Agent
Sonder
10.2022 - Current
Front Desk Medical Receptionist
Private Practice | Dr. Muhammad Tahir MD
02.2021 - 07.2022
Front Desk Agent
Red Lion Hotel
08.2018 - 06.2020