Madaline Nunez
San Antonio,TX
Summary
Customer service professional with 5+ years of experience supporting clients, resolving complex inquiries, and maintaining accurate case documentation. Experienced in CRM systems, compliance-driven environments, and cross-functional collaboration. Proven ability to troubleshoot issues, manage escalations, and deliver exceptional customer experiences in high-volume settings.
Overview
2027
2027
years of professional experience
Work History
Customer Engagement Associte
Pearson
San Antonio, Texas
2026 - Current
- Delivered customer support to students, caregivers, and learning coaches by resolving account and enrollment issues.
- Troubleshot customer concerns and provided timely, solution-focused resolutions.
- Documented interactions accurately in CRM systems while ensuring data security compliance.
- Collaborated with cross-functional teams to resolve complex issues and enhance customer satisfaction.
Client Experience Associate
Anywhere Works
San Antonio, Texas
2025 - 2026
- Manage high-volume client interactions, resolving inquiries while maintaining accurate documentation and compliance.
- Utilize CRM systems to document cases, process requests, and track customer resolutions.
- Resolve complex customer issues and escalate concerns as needed to ensure timely resolution.
- Identify recurring issues and collaborate with internal teams to improve service delivery and customer experience.
Senior Outreach Specialist
Centauri Health Solutions
San Antonio, Texas
2024 - 2025
- Conducted detailed client interviews to gather sensitive information while ensuring accuracy, confidentiality, and compliance.
- Resolved documentation and eligibility discrepancies through research and collaboration with external partners.
- Maintained accurate case records and documentation to support program requirements and audit readiness.
- Delivered professional customer support while guiding individuals through complex processes and requirements.
Provider Configuration Analyst
Moda Health
San Antonio, Texas
2023 - 2024
- Maintained and updated provider records, ensuring data accuracy, compliance, and audit readiness.
- Verified provider credentials and resolved discrepancies to support data integrity and operational efficiency.
- Conducted audits and generated reports to identify issues and support process improvements.
- Collaborated with internal teams to research and resolve provider data concerns.
Program Coordinator
Centene
San Antonio, Texas
2022 - 2023
- Coordinated outreach to Medicare and Medicaid members, providing support and maintaining accurate documentation.
- Scheduled appointments and managed calendars to support efficient program operations.
- Maintained detailed case records to ensure reporting accuracy and compliance requirements.
- Assisted members with inquiries and program participation, delivering professional and timely customer service.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA - Current08-2026
Associate of Science - Health Administration
College of Healthcare Professions
San Antonio, TX08-2024
Skills
- Escalation Management
- CRM Systems
- Case Management
- Problem Resolution
- Technical Troubleshooting
- Active Listening
- Process Improvement
- Compliance & Documentation
- Cross-Functional Collaboration
- Verbal & Written Communication
- Customer Service & Support
- Microsoft 365 (Outlook, Word, Excel)
Timeline
Customer Engagement Associte
Pearson
2026 - Current
Client Experience Associate
Anywhere Works
2025 - 2026
Senior Outreach Specialist
Centauri Health Solutions
2024 - 2025
Provider Configuration Analyst
Moda Health
2023 - 2024
Program Coordinator
Centene
2022 - 2023
Bachelor of Science - Psychology
Liberty University
Associate of Science - Health Administration
College of Healthcare Professions