Madalin Sovichha Hak
Highland,USA
Summary
As an astute Line Cage Cashier with over 3 years of experience in exchanging monetary currencies and an advanced understanding of common banking policies, I have expedited over 100 jackpots' W2G/1042 tax forms under the appropriate patron-secured information. The future endeavors in the gaming industry have endless possibilities for everyone with the determination to pursue a fulfilling career. As a team member, it is a privilege to have an opportunity to "Deal Yourself a Winning Hand!" generosity from Table Games Management; Joining the Table Games Dealer Academy is the next step to elevate success in gaming.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Cage Cashier
Yammava's Resort and Casino
Highland, CA
09.2022 - Current
- Enhance customer satisfaction by efficiently processing transactions and handling cash accuracy.
- Streamline cash operations for increasing productivity by maintaining a record of all transactions during a fast-paced and high-volume work environment.
- Ensure compliance with casino regulations and policies through diligent monitoring of Title 31 and the Bank Secrecy Act for each over-threshold transaction.
- Provide exceptional customer service and address concerns promptly while following Yammava's Excellence Service.
- Diligently verifying patron identifications and the validity and expiry of government-issued documents.
- Handle sensitive customer information discreetly, and safeguard strict confidentiality guidelines at all times.
- Contribute support to team members when needed, fostering a collaborative work environment, conducive to optimal productivity.
- Minimize discrepancies when replenishing chips for table games and processing jackpots, while accommodating tax requirements and preferences.
Server
Pho Mai
San Bernardino, CA
10.2017 - 01.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensured proper accounting and minimized discrepancies at the end of the shift.
- Managed a high volume of customers during peak hours and promptly maintained efficient service.
- Maintained a hygienic work station frequently before and after service time.
Education
Associates of Applied Science - Clinical/Medical Laboratories
San Bernardino Valley College
San Bernardino, CASkills
- Cash handling expertise
- Regulatory compliance knowledge
- Technology proficiency
- Adaptability and flexibility
- Effective communication
Certification
Licensed Phlebotomist, 12/01/24
References
Available upon request
Timeline
Line Cage Cashier
Yammava's Resort and Casino
09.2022 - Current
Server
Pho Mai
10.2017 - 01.2021
Associates of Applied Science - Clinical/Medical Laboratories
San Bernardino Valley College