Madalyn Cook
Denton
Summary
Dynamic professional with experience in team building and training within the hospitality industry. Recognized for fostering a positive work environment and enhancing service standards, leading to improved team performance and customer satisfaction. Adaptable service provider with a strong focus on customer satisfaction and time management. Experienced in high-pressure environments, contributing to seamless operations and efficient service delivery.
Overview
2
2
years of professional experience
Work History
Beverage Cart Attendant
Bridlewood Golf Club
Flower Mound
02.2024 - Current
- Engaged with co-workers to optimize workflow during high-demand periods.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Monitored inventory levels closely and restocked items when necessary.
- Greeted guests in a friendly manner while providing excellent customer service.
- Resolved customer complaints or inquiries promptly and courteously while upholding company values.
- Implemented promotions and upselling techniques to maximize revenue.
In-Home Nanny
Torry Cray
Highland park
02.2024 - Current
- Developed routines that encouraged positive behavior and social skills in children.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Maintained records of daily observations and information regarding child's activities and behavior.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
Waitress Trainer
Marty B's
Bartonville
12.2023 - Current
- Trained new waitstaff on menu knowledge and service standards.
- Provided ongoing support and feedback to enhance team performance.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Explained various techniques used in handling large groups of customers efficiently.
Education
Associate of Arts - General Studies
North Texas Central College
Corinth, TX05-2025
Skills
- Time management
- Team building
- Conflict resolution
- Customer service
- Workflow optimization
- Adaptability and flexibility
- Deadline monitoring
- Multitasking capacity
- Flexible schedule
- Problem-solving aptitude
Custom Section 1
Our Daily Bread Homeless Shelter – Denton, TX
Volunteer
- Assisted with daily meal service and support tasks to help individuals experiencing homelessness.
- Helped create a welcoming environment by providing compassionate assistance to guests.
Fellowship Church – Hope for Our City Food Drive
Event Volunteer
- Participated in organizing and distributing food to families in need during the church’s community outreach event.
- Supported logistics such as sorting, packaging, and delivering food items.
Fellowship Church – Children’s Nursery
Nursery Volunteer
- Provided childcare and engaged with infants and young children during church services.
- Ensured a safe, caring, and structured environment for children and supported parents attending services.
Timeline
Beverage Cart Attendant
Bridlewood Golf Club
02.2024 - Current
In-Home Nanny
Torry Cray
02.2024 - Current
Waitress Trainer
Marty B's
12.2023 - Current
Associate of Arts - General Studies
North Texas Central College