Madalyn McWilliams
Grounded Coffee Bar
Defiance,MO
7
years of professional experience
A motivated individual seeking to utilize communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic with the ability to quickly adapt to new tasks and different situations. Resourceful and passionate about growth and efficiency to meet company needs and increase service value, with shift supervision experience.
Work History
Barista Shift Lead
2 Years 3 Months- Managed daily café operations, balancing register transactions, beverage preparation, and food service while maintaining efficient workflow and customer satisfaction.
- Oversaw opening and closing procedures, cash handling, bank deposits, safe access, and register cash replenishment with accuracy and accountability.
- Trained new employees, coordinated shift responsibilities, and supported team members in maintaining service quality and operational efficiency.
- Communicated with customers, owners, and management to resolve concerns, address operational needs, and recommend improvements to store procedures.
2nd Assistant Manager
2 Years 8 Months- Directed daily sales-floor operations by setting store and individual sales goals, communicating performance expectations, and developing strategies to achieve targets.
- Coached employees in real time on customer engagement, product knowledge, and sales techniques while monitoring individual performance throughout each shift.
- Analyzed and reported daily business performance, comparing year-over-year sales, dollars per transaction, and sales per hour to identify trends and track progress toward goals.
- Oversaw loss prevention, inventory control, merchandise presentation, and markdowns while maintaining store standards and operational accountability.
- Generated over $100,000 in personal sales in a single year while balancing individual sales responsibilities with team leadership and store operations.
Shift Lead
1 Year 11 Months- Managed independent store opening and closing procedures while maintaining daily store readiness and security.
- Prepared and weighed candy, restocked merchandise, and maintained clean, organized displays.
- Trained new employees and provided friendly customer service while addressing customer questions and concerns.
Education
- Graphic and Digital Design
Associate of Arts - Digital Arts
- Honor Roll
Skills
Opening and closing procedures
Cash handling
Point of sale systems
Scheduling workflow management
Team training
Employee coaching
Shift supervision
Inventory checks
Merchandising strategy
Conflict resolution
Performance feedback
Customer relationship management
Customer service
Sales forecasting
Revenue growth
Timeline
Barista Shift Lead
Grounded Coffee Bar
07.2024 - 10.2026Read More
2nd Assistant Manager
Zumiez
11.2021 - 07.2024Read More
Shift Lead
Dan’s Homemade Candies
08.2019 - 07.2021Read More
Joliet Junior College
Associate of Arts from Digital Arts
Read More
Arizona State University (ASU Online)
from Graphic and Digital Design
Read More