Madalyn Mendez
Wichita,KS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to fostering customer satisfaction and increases positive feedback. Offering unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks to meet and exceed expectations.
Overview
5
5
years of professional experience
Work History
Bartender /Key Holder
First Mile Kitchen
Wichita, KS
01.2022 - 02.2023
- Promoted service and selling culture to exceed customer expectations and build loyal guest relationships.
- Coached new staff on strategies to enhance performance and improve customer relations.
- Maintained smooth and efficient flow of guests into and out of assigned sections..
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Supervisor
Cocoa Dolce
Wichita, KS
03.2021 - 01.2022
- Coordinated employee schedules and organized shift assignments according to availability and anticipated volume.
- Resolved customer complaints and adjusted policies to meet changing
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Server
Outback Steakhouse
Wichita, KS
08.2018 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Some College (No Degree) - Biology
Butler County Community College
El Dorado, KSSkills
- Staff Coaching and Training
- Computer Proficiency
- Cash Handling and Reconciliation
- Handling Complaints and Inquiries
- Inventory Management
- Delegation and Supervision
- Scheduling and Time-Tracking
- Team Building and Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"It is not a failure to readjust my sails to fit the waters I find myself in. "
Mackenzi Lee
Timeline
Bartender /Key Holder
First Mile Kitchen
01.2022 - 02.2023
Supervisor
Cocoa Dolce
03.2021 - 01.2022
Server
Outback Steakhouse
08.2018 - 03.2020
Some College (No Degree) - Biology
Butler County Community College