Madalyn SernA
FARMERSVILLE,CA
Summary
Experienced with emergency response coordination, ensuring timely and effective dispatch of services. Utilizes advanced communication systems to maintain situational awareness and support first responders. Strong understanding of protocols and procedures necessary for managing high-pressure situations.
Dynamic individual with hands-on experience in dispatching and customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Tulare County Consolidated Ambulance Dispatch
02.2016 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
Assistant Store Manager
Carters Inc
02.2010 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Education
Bachelor of Science - Business Administration
University of Phoenix
Online02-2018
Skills
- Customer service
- Employee supervision
- Information documentation
- Telecommunications
- Emergency procedures
- Geographical expertise
- Emergency fire & Ems dispatcher certification
- Quick response time
- Teamwork and collaboration
- Works Well Under Pressure
- Critical thinking & Active listening
- Computer-aided dispatching with system maintenance
- Crisis management with Emergency medical instruction
- Multitasking and prioritization
- Teamwork
- Time management
- Attention to detail
- Dependable and responsible
Accomplishments
- Supervised team of 3-4 staff members at a time.
- Achieved a proclamation from the city of Lindsay through effectively helping with Cpr life saving instructions.
- Achieved Emergency Medical, Fire and county certifications by completing courses and testing with accuracy and efficiency.
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- Dispatcher Certification with Tulare County
Languages
Spanish
Limited Working
Timeline
Emergency Dispatcher
Tulare County Consolidated Ambulance Dispatch
02.2016 - Current
Assistant Store Manager
Carters Inc
02.2010 - 04.2017
Bachelor of Science - Business Administration
University of Phoenix
Similar Profiles
ALEXIS BUCHERALEXIS BUCHER
911 Call Taker at Kalamazoo County Consolidated Dispatch911 Call Taker at Kalamazoo County Consolidated Dispatch
Margaret PhillipsMargaret Phillips
Dispatch Training Coordinator Assistant at Charleston County Consolidated Dispatch CenterDispatch Training Coordinator Assistant at Charleston County Consolidated Dispatch Center
Dylan CookDylan Cook
Communications Training Officer at Consolidated Dispatch AgencyCommunications Training Officer at Consolidated Dispatch Agency
Jessica Lemus-GuzmanJessica Lemus-Guzman
Crew Member at ChipotleCrew Member at Chipotle
Salvador C SolisSalvador C Solis
Manager at Monrovia NurseryManager at Monrovia Nursery