Madalyn Swanson
Naples,FL
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Culver's Restaurant
Naples, FL
01.2025 - 03.2025
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Shift Leader
Culver's Restaurant
Naples, FL
09.2023 - 01.2025
- Fostered a team-oriented environment to increase morale and productivity.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Collaborated with management to set performance goals and evaluate progress.
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised team of 30 during daily shifts, ensuring efficient operation and customer satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Team Trainer
Culver's Restaurant
Naples, FL
01.2022 - 08.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Crew Team Member
Culver's Restaurant
Naples, FL
08.2020 - 01.2022
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Greeted customers and cultivated positive experiences in line with company standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Provided excellent customer service at all times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Hair Stylist - Cosmetology
Paul Mitchell The School
Fort Myers, FL12-2025
High School Diploma -
First Baptist Academy
Naples, FL05-2023
Skills
- Customer service
- Client consultation
- Team building
- Conflict resolution
- Employee training
- Time management
- Customer relations
- Professionalism
- Team development
- Communication skills
Certification
- Serv-Safe Certified
Timeline
Manager
Culver's Restaurant
01.2025 - 03.2025
Shift Leader
Culver's Restaurant
09.2023 - 01.2025
Team Trainer
Culver's Restaurant
01.2022 - 08.2023
Crew Team Member
Culver's Restaurant
08.2020 - 01.2022
Hair Stylist - Cosmetology
Paul Mitchell The School
High School Diploma -
First Baptist Academy