MADALYN WORDEN
Saint Paul,MN
Summary
Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Manager on Duty
Ross Stores
Grand Forks, ND
01.2021 - 05.2021
- Supported sales floor operations to drive business, demonstrate customer service, and train associates to maximize performance.
- Executes workload and distributes tasks to support customer experience.
- Initiated plans to improve customer relations, quality standards and service efficiency to maintain 100% fast transaction speeds.
Beverage Cart Attendant/Server
Somerby Golf Club
Byron, MN
03.2020 - 08.2021
- Operated POS system to facilitate cash and credit transactions and refunds.
- Greeted guests in friendly manner to inquire into beverage choices.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
Sales Associate
Buckle
Grand Forks, ND
01.2019 - 12.2019
- Averages $150/hour in sales
- Offered product and service consultations and employed up-selling techniques.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Marketing Intern
University Of North Dakota Television Center
Grand Forks, ND
08.2017 - 12.2017
- Monitored and evaluated web analytics to recommend proactive adjustments to strategies.
- Developed unique, interesting and engaging content for range of social media platforms, including Twitter, Facebook and Instagram.
- Used Project Premiere Pro to edit and enhance marketing videos for University of North Dakota.
Mass Communications Chair
Alpha Chi Omega
Grand Forks, ND
01.2017 - 01.2018
- Increased distribution of information throughout sorority.
- Market information about domestic violence awareness and fundraising events for local violence intervention center.
- Volunteer with local violence center to increase domestic violence awareness.
Administrative Assistant
Warners' Stellian Appliance Company Inc
Rochester, MN
10.2013 - 04.2016
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Used Microsoft Office to generate reports, presentations, and keep track of customer information Leadership and Involvement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Up to 20 customer service calls per day
Education
Bachelor of Business Administration - Marketing
University of North Dakota
Grand Forks, ND 08.2016 - 05.2021
Skills
Marketing
Written and oral communication
MS Office
Cash Handling
Amenities and accommodations knowledge
Timeline
Manager on Duty
Ross Stores
01.2021 - 05.2021
Beverage Cart Attendant/Server
Somerby Golf Club
03.2020 - 08.2021
Sales Associate
Buckle
01.2019 - 12.2019
Marketing Intern
University Of North Dakota Television Center
08.2017 - 12.2017
Mass Communications Chair
Alpha Chi Omega
01.2017 - 01.2018
Bachelor of Business Administration - Marketing
University of North Dakota
08.2016 - 05.2021
Administrative Assistant
Warners' Stellian Appliance Company Inc
10.2013 - 04.2016