Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

MADALYN WORDEN

Saint Paul,MN

Summary

Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

5
5
years of post-secondary education
7
7
years of professional experience

Work History

Manager on Duty

Ross Stores
Grand Forks, ND
01.2021 - 05.2021
  • Supported sales floor operations to drive business, demonstrate customer service, and train associates to maximize performance.
  • Executes workload and distributes tasks to support customer experience.
  • Initiated plans to improve customer relations, quality standards and service efficiency to maintain 100% fast transaction speeds.

Beverage Cart Attendant/Server

Somerby Golf Club
Byron, MN
03.2020 - 08.2021
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Greeted guests in friendly manner to inquire into beverage choices.
  • Escorted customers to seats based on hostess recommendations and completed drink orders.

Sales Associate

Buckle
Grand Forks, ND
01.2019 - 12.2019
  • Averages $150/hour in sales
  • Offered product and service consultations and employed up-selling techniques.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.

Marketing Intern

University Of North Dakota Television Center
Grand Forks, ND
08.2017 - 12.2017
  • Monitored and evaluated web analytics to recommend proactive adjustments to strategies.
  • Developed unique, interesting and engaging content for range of social media platforms, including Twitter, Facebook and Instagram.
  • Used Project Premiere Pro to edit and enhance marketing videos for University of North Dakota.

Mass Communications Chair

Alpha Chi Omega
Grand Forks, ND
01.2017 - 01.2018
  • Increased distribution of information throughout sorority.
  • Market information about domestic violence awareness and fundraising events for local violence intervention center.
  • Volunteer with local violence center to increase domestic violence awareness.

Administrative Assistant

Warners' Stellian Appliance Company Inc
Rochester, MN
10.2013 - 04.2016
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Used Microsoft Office to generate reports, presentations, and keep track of customer information Leadership and Involvement.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Up to 20 customer service calls per day

Education

Bachelor of Business Administration - Marketing

University of North Dakota
Grand Forks, ND
08.2016 - 05.2021

Skills

Marketing

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Timeline

Manager on Duty

Ross Stores
01.2021 - 05.2021

Beverage Cart Attendant/Server

Somerby Golf Club
03.2020 - 08.2021

Sales Associate

Buckle
01.2019 - 12.2019

Marketing Intern

University Of North Dakota Television Center
08.2017 - 12.2017

Mass Communications Chair

Alpha Chi Omega
01.2017 - 01.2018

Bachelor of Business Administration - Marketing

University of North Dakota
08.2016 - 05.2021

Administrative Assistant

Warners' Stellian Appliance Company Inc
10.2013 - 04.2016

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