Gigi Kokpinar
Los Angeles,USA
Summary
Dynamic and versatile professional with a passion for the performing arts and a proven track record in high-level customer service, creative operations, and project management. Leveraging global experience in first-class hospitality, public relations, and entertainment, I am eager to bring my expertise to roles in the entertainment and creative industries. Known for exceptional interpersonal skills, attention to detail, and adaptability in fast-paced, multicultural environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager on Duty
Los Angeles Performing Arts Conservatory
Los Angeles, CA, USA
09.2021 - Current
- Coordinated and oversaw daily operations, ensuring smooth delivery of services to students, faculty, and staff across multiple academic programs
- Managed the scheduling and logistics of student showcases, graduations, and special events, including venue coordination, program creation, and rehearsal timelines
- Created and distributed class materials, homework assignments, and faculty resources, ensuring timely availability
- Supported academic planning by assisting with curriculum adjustments, student consultations, and personalized study plans
- Maintained and tracked inventory for office supplies, learning resources, and event equipment, proactively addressing shortages
- Administered online platforms such as Google Calendar, optimizing schedules for classes, faculty availability, and institutional events
- Created and distributed promotional materials for workshops and events, increasing student and community participation
- Liaised with vendors and suppliers to secure timely delivery of resources, from graduation materials to classroom essentials
- Facilitated internal communication to ensure all departments were aligned with institutional goals and schedules
- Contributed to the overall success of the school with a general capacity of 200 students, ensuring smooth daily operations and student satisfaction
- Improved 40% communication efficiency with faculty and between the school departments through process optimization and digital tools
- Coordinated events and class schedules, resulting in a 30% reduction in scheduling conflicts
- Assisted the administrative team in various capacities, including document handling and support with student services
Vip First Class Cabin Crew
Emirates Airlines
Dubai, UAE
11.2011 - 09.2020
- Delivered personalized first-class service for high-profile VIP and VVIP clientele, anticipating their needs and offering tailor-made experiences to ensure maximum comfort and satisfaction
- Delivered exceptional in-flight service, including fine dining, personalized entertainment, and exclusive amenities such as luxury skincare and wellness treatments
- Ensured passenger safety through comprehensive knowledge of emergency protocols and equipment, having received advanced first aid and CPR training
- Trained new flight attendants on luxury service protocols, customer relations, and safety measures, fostering a culture of excellence and attention to detail
- Maintained detailed records of guest preferences, ensuring future services were personalized to the highest level of satisfaction
- Consistently exceeded service targets, managing up to 14 passengers at a time in a highly demanding environment
- Managed an average of 250 VVIP customers per week, maintaining a 95% satisfaction rate through exceptional service
- Contributed to the success of Emirates A380 flagship service, which accommodates 500+ passengers and flies to over 150 destinations globally
- Worked in a multicultural, global environment with a team of more than 100 cabin crew members, providing seamless service to diverse international clients
Cruise Ship Hostess
Royal Caribbean International
03.2010 - 11.2011
- Delivered exceptional service to guests aboard the 3,000-passenger cruise ship, overseeing a 1,500-seat dining facility while maintaining high standards of customer satisfaction
- Worked closely with the service, bar, and galley departments to ensure seamless operations and efficient guest service, facilitating smooth and timely meal services
- Led guest relations and ensured personalized experiences by attending to guest needs, preferences, and complaints, working with other departments to resolve issues quickly
- Assisted in the planning and execution of large-scale events and themed dinners, ensuring flawless service delivery for up to 3,000 guests
- Assisted guests with planning and booking activities, excursions, and dining options, ensuring an unforgettable cruise experience
- Increased customer satisfaction scores by 15% by improving service consistency and customer experience during each meal shift
- Coordinated major dining events, ensuring perfect execution for large groups, and earned high praise for event management
- Fostered strong guest relationships, leading to a 20% increase in repeat bookings for the cruise line
Customer & Public Relations Executive
Dijon Restaurant
Istanbul, Turkey
04.2008 - 03.2010
- Oversaw customer relations and public image management for a renowned high-end restaurant, ensuring superior dining experiences
- Implemented new customer service systems, enhancing operational efficiency and guest satisfaction
- Developed and executed marketing strategies, driving repeat business and increasing brand loyalty
- Fostered relationships with key influencers and industry professionals, promoting the restaurant’s image
- Led a successful PR campaign that resulted in a 25% increase in brand visibility across local media
- Streamlined customer service processes, improving response time to customer complaints and queries by 30%
- Developed loyalty programs that increased repeat customers by 15% over the course of two years
Education
Acting Certification -
Los Angeles Performing Arts Conservatory
Los Angeles, CA12.2024
American English Advanced ESL Certification -
California Language Academy
01.2023
Executive MBA -
Buckinghamshire State University
01.2018
Bachelor Of Hospitality And Tourism Management -
Trakya University
01.2004
Skills
- Digital marketing
- Print marketing
- Graphic design
- Canva
- Google Workspace
- Microsoft Office Suite
- Mailchimp
- Exel
- Hubspot
- Administrative tasks
- Multilingual
- Fluent in English
- Fluent in Turkish
Certification
- 200-Hour RYT Hatha Yoga Teacher Training Certification
- Reiki Level 2 Energy Healing Certification
- Thai Cooking Certification
- Advanced Training in Food Safety, Hygiene, and Service Protocols
Additionalskillsandachievements
- Expertise in creating digital and print marketing materials, including movie posters and newsletters.
- Proficient in software platforms such as Canva, Google Workspace, Microsoft Office Suite, and Mailchimp.
- Experienced in managing administrative tasks, including transcript preparation and compliance audits.
- Multilingual: Fluent in English and Turkish; basic proficiency in Spanish.
Timeline
Manager on Duty
Los Angeles Performing Arts Conservatory
09.2021 - Current
Vip First Class Cabin Crew
Emirates Airlines
11.2011 - 09.2020
Cruise Ship Hostess
Royal Caribbean International
03.2010 - 11.2011
Customer & Public Relations Executive
Dijon Restaurant
04.2008 - 03.2010
Acting Certification -
Los Angeles Performing Arts Conservatory
American English Advanced ESL Certification -
California Language Academy
Executive MBA -
Buckinghamshire State University
Bachelor Of Hospitality And Tourism Management -
Trakya University