Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merry Downey

Florence,AL

Summary

Hardworking and passionate career seeker with strong organizational, administrative, and communication skills. Adept at updating and maintaining customer relationship management systems. Accurate, efficient and organized with efficient data entry and recordkeeping abilities. Self-motivated team player with an analytical versatile mindset.

Overview

4
4
years of professional experience

Work History

Manager on Duty

River Bottom Grille
02.2023 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Server Shift Leader

Ricatoni S Italian Grill
08.2020 - 02.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for fast-paced restaurant with social relevancy and intentionality.

Caregiver, Special Needs

Rhea Of Sunshine Inc.
03.2020 - 08.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

Bachelor of Science - Psychology

University of North Alabama
Florence, AL
08.2023

Skills

  • Organization and Multitasking
  • Records Preparation
  • Internal and External Communications
  • Electronic and Paper Filing
  • Digital Archiving
  • Outstanding Communication Skills
  • Computer Skills, Excel, PC
  • Active Listening
  • Delegation and Supervision
  • Exceptional Customer Service
  • Documentation
  • Calm and Professional Under Pressure

Timeline

Manager on Duty

River Bottom Grille
02.2023 - Current

Server Shift Leader

Ricatoni S Italian Grill
08.2020 - 02.2023

Caregiver, Special Needs

Rhea Of Sunshine Inc.
03.2020 - 08.2020

Bachelor of Science - Psychology

University of North Alabama

Similar Profiles

CREATE PROFILE
Merry Downey