Madalynn Phillips
Island Park,ID
Summary
Dynamic leader with a proven track record at Blue Buffalo Resort, enhancing guest relations and streamlining operations. Excelled in staff evaluations and training, boosting team efficiency by 30%. Skilled in customer relationship management and task delegation, consistently achieving and surpassing operational targets. Expert in department coordination and scheduling, ensuring top-notch service delivery.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Blue Buffalo Resort
Island Park, ID
03.2021 - 09.2024
- Worked with front desk to respond promptly to all guest requests.
- Answer daily telephone calls and made cabin rental reservations.
- Oversaw housekeeping schedules, maintained a clean environment and ran commercial laundry.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Secretary Assistant
Mountain Mayhem
Island Park, ID
08.2019 - 03.2021
- Greeted customers and assisted with all their needs regarding rental reservations, parts and store merchandise.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices with Quickbooks.
- Reconciled and entered credit cart deposits and inventory with Quickbooks.
- Scheduled appointments and conducted follow-up calls to clients.
Warehouse Associate
Amazon Fulfillment Center
Salt Lake City, UT
10.2018 - 02.2019
- Packed, sorted and prepared Amazon orders for shipment
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Weighed and labeled items appropriate.
Education
High School Diploma -
North Fremont High School
Ashton, ID05.2017
Skills
- Ordering cleaning supplies
- Training and mentoring
- Customer Relationship Management
- Task Delegation
- Scheduling and Planning
- Guest Relations
- Cleaning bathrooms
- Vacuuming and sweeping
- Department coordination
- Work Prioritization
- Staff evaluations
- Sorting and washing laundry
Timeline
Housekeeping Manager
Blue Buffalo Resort
03.2021 - 09.2024
Secretary Assistant
Mountain Mayhem
08.2019 - 03.2021
Warehouse Associate
Amazon Fulfillment Center
10.2018 - 02.2019
High School Diploma -
North Fremont High School