MaDasja Durr
Jackson,Mississippi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website, paying online, and improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Online Grocery Pickup
Walmart
06.2020 - 04.2022
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Crew Member
McDonald's
02.2017 - 07.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Business Administration And Management
Hinds Community College
Raymond, MSHigh School Diploma -
Magee High School
Magee, MS05.2019
Skills
- Data Entry
- Information Security
- Complaint Resolution
- Call Management
- Account Updating
- Computer Proficiency
- Problem Resolution
- Sales Expertise
Timeline
Customer Service Representative
Transworld Systems Inc.
07.2023 - Current
Online Grocery Pickup
Walmart
06.2020 - 04.2022
Crew Member
McDonald's
02.2017 - 07.2019
Business Administration And Management
Hinds Community College
High School Diploma -
Magee High School
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