Summary
Overview
Work History
Education
Skills
Timeline
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Madaya Murphy

Summary

Dedicated professional with extensive experience in administrative functions, office management, and customer service. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

7
7
years of professional experience

Work History

Leasing Advisor

Crown Residential Living
12.2023 - 08.2024
  • Tour and lease units and amenities to prospects/future residents with a high degree of customer service, while meeting monthly lease quotas
  • Prepare, certify and maintain complete resident files in RealPage OneSite
  • Resolve resident complaints and inquiries in a timely manner, while maintaining and establishing positive relationships
  • Coordinate resident events with the property manager and outside vendors to enhance resident experience

Administrative Assistant I

New York State Department of Education
09.2022 - 12.2023
  • Serve as a liaison between subordinate staff and other offices including but not limited to board offices
  • Resolve all difficult and complex customer inquiries that cannot be handled by subordinate staff
  • Train new staff on unit procedures and serve as a resource for any questions they have
  • Monitor and maintain the workflow of files worked on by other staff

Licensing Services Clerk

New York State Department of Education
09.2021 - 09.2022
  • Process various types of documents and compile information into appropriate files
  • Issue licenses/limited permits based on interpreting various laws, rules, regulations and policies governing the licensing process
  • Frequent written and oral communication with the public for the purpose of answering questions and resolving problems related to the licensing process

Tax Information Aide

New York State Department of Taxation & Finance
03.2021 - 09.2021
  • Extraction and organization of income taxes and payments
  • Data entry of various taxpayer information into several systems
  • Handling sensitive information and following security protocols

Server

Outback Steakhouse
10.2019 - 02.2021
  • Provide excellent customer service in a fast-paced environment whilst keeping a positive attitude and friendly demeanor throughout the dining experience
  • Process orders and payments
  • Work effectively with a diverse staff to accomplish objectives and meet daily goals

Hostess

99 Restaurant & Pub
02.2018 - 09.2019
  • Answered phones taking reservations, to-go orders, and other requests
  • Coordinated smooth events such as birthdays and other large parties, including setting up tables and allocating service resources
  • Met coverage demands with well-organized staff schedules and table assignments
  • Greet customers warmly and handle requests/concerns with the utmost professionalism

Education

Associate of Arts - Pre-Diagnostic Medical Sonography

Keiser University
Fort Lauderdale, FL
06-2026

High School Diploma -

Bishop Maginn High School
Albany, NY
06-2014

Skills

  • Telephone and email etiquette
  • Upkeep with laws/regulations
  • Goal-oriented mindset
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Strong work ethic
  • Cash handling
  • Guest engagement

Timeline

Leasing Advisor

Crown Residential Living
12.2023 - 08.2024

Administrative Assistant I

New York State Department of Education
09.2022 - 12.2023

Licensing Services Clerk

New York State Department of Education
09.2021 - 09.2022

Tax Information Aide

New York State Department of Taxation & Finance
03.2021 - 09.2021

Server

Outback Steakhouse
10.2019 - 02.2021

Hostess

99 Restaurant & Pub
02.2018 - 09.2019

Associate of Arts - Pre-Diagnostic Medical Sonography

Keiser University

High School Diploma -

Bishop Maginn High School

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Madaya Murphy