Ma Daylen Bernardo
Lemoore,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier
Tachi Palace Hotel & Casino
Lemoore, 93245
11.2023 - Current
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Checked personal identifications during alcohol and tobacco sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Adhered to social distancing protocols and wore mask or face shield.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed sales transactions to prevent long customer wait times.
Receptionist
Motel 6
Lemoore
01.2020 - 02.2021
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Education
High School Diploma -
Polo National High School
Philippines03-2003
Some College (No Degree) - Health Sciences
St.augustine School of Nursing
PhilippinesSkills
- Returns processing
- Product restocking
- Drawer balancing
- Cash handling
- Customer assistance
- Cleaning and sanitizing
- Point-of-sale system
- Loyalty program promotion
- Product recommendations
- Cash register operation
- Order verification
- Money handling
- Credit card processing
- Exchanges processing
- Currency counting
- Merchandise restocking
- Customer service excellence
- Gift card handling
- Sales expertise
- Guest inquiries
- Fraud prevention awareness
- Daily reporting
- Customer relations
- ID verification
- Identification checks
- Reliability and punctuality
- Complaint resolution
- Cash handling expertise
- Order taking
- Sales transactions
- Payment processing
- Work ethic and integrity
- Customer service
Languages
Tagalog
Native/ Bilingual
Accomplishments
- Guest sevice champion
Timeline
Cashier
Tachi Palace Hotel & Casino
11.2023 - Current
Receptionist
Motel 6
01.2020 - 02.2021
High School Diploma -
Polo National High School
Some College (No Degree) - Health Sciences
St.augustine School of Nursing